Experience superior customer service using our cloud-based contact centre software. Manage voice, email, chat, SMS, and social media seamlessly, with advanced features like CRM and real-time wallboards.
Everything you need to delight your customers in one place. Omnichannel reach, productivity tools, real-time overview and historical stats and reporting.
Inbound and outbound calls. Manual, progressive and dialler campaigns.
Webchat
Help customers on your website in a chat window with a custom design.
SMS
Reach your customers using traditional text messages.
Social media
Send DMs on the most popular social media. Manage comments on your posts on Facebook and Instagram.
Realtime
Keep track of what's currently happening in your contact centre. Monitor calls, assist agents that need help, manage user states.
Helpdesk
Easily manage your customer requests. Link the Helpdesk to your company e-mail and automatically distribute new tickets to agents. Group together relevant activities, work with categories, statuses and custom fields of different types. Set up your own SLAs and automatically calculate deadlines.
Statistics & Reporting
Get an overview of your contact centre performance. Use our ready-made stats, create custom periodic reports or create your own metrics using our Advanced Analytics.
Integrations
Connect your contact centre to a range of popular external systems such as CRMs, productivity tools, and SSO providers.
Free apps to go with your Contact Centre
Complement your Contact Centre with our range of apps to boost your productivity, no matter what device you are working on. Our apps are free with any licence.
Mobile App
Use core features of your contact centre on the go. Calls, chats, emails, tickets and more – from anywhere.
We will help you every step of the way during the onboarding process, and even after that. We’re happy to talk to you and we want you to talk to us.
Talk with us
Free demo
Setup
Customer Delight
Empower your agents with AI
Automate the most common customer interactions using voicebots and chatbots. Help your agents work more efficiently using our Copilot features and leverage AI insights into your activities.
Our in-house shift planning software will make managing your agents easy. Connect it to your contact centre and let our algorithms predict and plan for you.
Don’t take our word for it, look what our clients have to say
We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.
Ludmila Foltýnová
NOTINO
We are thoroughly impressed with Daktela's professionalism. The flexibility of the solution means it can easily integrate with our existing information systems.
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