Challenge
With the growing number of projects and diverse management systems, the need arose for a reliable and secure cloud solution to support effective communication with customers.
PosAm is one of the largest IT companies in Slovakia. As the number of projects and diverse operating systems grew, the need naturally arose for a stable and secure cloud solution to ensure effective communication with customers.
With the growing number of projects and diverse management systems, the need arose for a reliable and secure cloud solution to support effective communication with customers.
PosAm, together with Daktela, achieved significant improvements in the efficiency of its customer support operations. Thanks to this solution, the company not only saved on payroll costs for new operators but also increased the productivity of existing employees, who can now focus on more complex tasks.
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“With Daktela’s communication platform and its advanced features, such as the voicebot, our contact center has reached a new level. We process an average of 2,000 customer calls per month, so we need a tool that is both reliable and efficient. Thanks to Daktela and the possibilities it offers, we can provide our customers with fast and high-quality support, which significantly increases their satisfaction,”
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