Cost optimisation in the contact centre

We advise you on how to optimize costs in your contact centre.

More than 1200 clients trust Daktela everyday

References - Anderson Brookes

bluecross

coaltus

focal-agent

Save money by maximising resources

Today, voicebots and chatbots can take over part of the communication with customers without any problems. You can then use your agents for the more demanding tasks.

AI and communication

We will help assess the effectiveness of your contact centre operations

Our specialists will come to your contact centre to complete a communications audit. We use monitoring tools to determine how effective your current systems are and recommend how operations could be improved.

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Automation is the key to efficiency

Automate as many processes as possible to significantly reduce the cost of running your contact centre.

Automation of processes

A contact centre can be a source of business opportunities

Information obtained during communication via the Daktela application can be used as a resource. Such as establishing further business cooperation or offering customers additional services.

Improve customer experience

Grow your business with our solution.

Contact us and find out more about how Daktela can help you.

Reduce costs, free employees from repetitive tasks, and enhance customer service with Artificial Intelligence (AI) based Chatbots.

Analytics and Reporting – Analytics tools for Business

Advanced Analytics Application allows our customers to create their own individual reports using their data.

Automated Customer Service System

Daktela Robocaller is an automated dialling application which requires no agent involvement.

Call Centre Software Desktop Tool

We’ve put together a very simple tool that stays always on top of the screen, no matter which application you’re working in at the moment.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can put on your website.

Contact Centre Reporting Tools

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

Daktela Customer Relationship Management (CRM) can be included as an integral part of your solution.

Daktela Browser Extension

With this Daktela browser extension, you can control calls without having to have Daktela open.

Dialler Call Centre

Outbound campaigns provide you with the tools to contact customers direct.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Centre and Call Centre Software

Using dynamic inputs we can route calls to the right person every time.

The knowledge base is used to organise information and knowledge. It allows you to view, and search, existing records, and at the same time save new information and procedures.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes minutes.

Mobile Application

Core Daktela V6 functionality is also available using our mobile application for Android and iOS (iPhone, iPad).

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Multi channel Ticketing System application with a modern web interface for user-friendly processing of customers’ requests and internal corporate tasks.

Viber as Business Channel Solution

Viber is a free messaging and voice calling application used today by more than 1 billion users worldwide.

Wallboard – Real-Time Information and Statistics

CD Wallboard is a web application which provides a real time display status of the contact centre.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.