Daktela Answering Machine Detection (AMD)
Improve customer engagement and campaign effectiveness with speech recognition technology.
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With artificial intelligence tools, you can immediately find out who is taking a call from your contact centre – whether it’s a person or an answering machine. In this way, you will increase the efficiency of the entire customer care operation and increase direct customer contact.
Daktela Answering Machine Detection (AMD) is an answering machine detection technology that uses artificial intelligence to determine whether an incoming call is to be answered by
a human or by an answering machine. Daktela AMD uses machine learning algorithms and speech recognition technology to analyse various factors such as the sound of the ringtone,
the length of the ringtone and the voice patterns of the caller.
This information is then used to accurately determine whether a person or an answering machine will answer the call. By leveraging artificial intelligence, Daktela AMD provides a more accurate and efficient way to select the type of device receiving a call, allowing organisations
to optimise their contact centre operations and improve the customer experience. Daktela AMD is an ideal tool, especially for outbound predictive campaigns. The reliability of the Daktela AMD tool is extremely high and exceeds 90%.
Jumpstart your growth with Daktela.
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