Daktela UK, a leader in cloud communications, today announced that they will feature on the UK Government, Crown Commercial Service’s (CCS) G-Cloud 12 framework, for its Daktela UK Communication and Cloud Contact Centre Solutions.
Crown Commercial Service (CCS) supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2019/20, CCS helped the public sector to achieve commercial benefits worth over £1bn – supporting world-class public services that offer best value for taxpayers.
G-Cloud 12 offers public sector organisations a straightforward and compliant way to purchase cloud-based services, such as Contact Centres, Telephony, Communication and the support of those products.
Over 90% of the overall suppliers on G-Cloud 12 are small and medium sized enterprises (SME). Of the suppliers new to G-Cloud 12, over 80% are micro and small organisations, demonstrating that G-Cloud continues to offer opportunities to suppliers of all sizes.
“Daktela UK is delighted to have been awarded the status of the G-Cloud 12 framework, which will allow public sector organisations to transform how they connect and operate, utilising the Daktela UK Platforms.” comments Roy Holmes, Operations Director for Daktela UK. “Daktela will allow all public sector organisations to communicate clearly and precisely with their ‘clients’, the general public.”
Notes to Editors
Daktela UK Ltd delivers One Platform – Infinite Possibilities. Voice, email, web chat, SMS, WhatsApp, MS Teams and FB Messenger, our cloud-based communication solutions ensure you always provide a consistent level of personalised service to your customers through an enhanced omnichannel Customer Experience.
We are an experienced team of telecommunication experts who have been dealing with virtual PBX’s and Contact Centres for more than 15 years. We have developed, and operate, one of the largest VoIP cloud infrastructures in Europe, which supports over seven hundred corporate customers every day.
Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services.
|Author: Steve McSherry | Customer Experience|
Director Published by: Daktela UK ltd