Are you starting with an e-shop?
Here are some tips on how to keep customer support under control, and avoid losing customers because you didn‘t know they were trying to contact you, for help or support.
Do you already have an e-shop? Several employees? But you do not have control over the number of processed and missed calls, emails, web chats?
Do you want to expand the number of communication channels with, for example, Facebook Messenger, WhatsApp, Viber?
Do you have several e-shops and get confused with all those email messages and calls?
Unify everything into one and clear application. In addition, you can automate some steps and save your customer support time and money.
Does your e-shop extend abroad?
Expand abroad professionally.
We will provide you with local telephone numbers for each new market. Within one web interface, it can serve several e-shops, clearly and in one place.
Everything in one place and especially clearly
With our system you will have a perfect overview of customer requirements, their solutions and the occupancy of your entire customer line and individuals. Your customers can communicate with you via phone, email, web chat, Facebook messenger and also SMS.
You and your operators can serve your customers from anywhere with a stable Internet connection. Many customer lines are thus moving to home offices.
Tailor-made for your e-shop
We know the specific challenges for e-shops and can help you overcome them. Whether your goal is to improve, or establish, customer support, or you want to save time and money
on complicated systems.
You can work from all over the world. All you need is an internet browser and internet access. Whenever, and from where ever you connect, be sure not to miss any customer contact.
Have a perfect overview of how your e-shop is performing in the field of customer care.
Integration with internal systems
As an open solution, Daktela offers ready-made integration tools with popular CRM and e-shop systems. Some integrations can be easily turned on directly in the Daktela interface with a few clicks, while others offer a smart phone bar directly in the application.
We have prepared integrations with, for example, the Shoptet, Sky-shop, Shoper, Sugar CRM or Microsoft Dynamics 365 systems. Appropriately chosen integration of multiple systems can increase the efficiency of your customer support and reduce costs.
Gain an advantage over your competition!