Automated Customer Service System
Daktela Robocaller is an automated dialling application which requires no agent involvement.
This is a special outbound campaign that dials phone numbers automatically according to an exact set of rules that you create.
As it requires no direct human involvement, it can be programmed to operate on a 24/7 basis if needed.
BASIC FEATURES
Large variety of applications
You can set up a variety of options for the called party within the Robocaller application. These applications can include IVR trees with survey questions, playing personalised voice prompts, or providing the option to transfer to a live agent for further assistance.
Number of availability attempts and delays
Robocaller allows you to vary the configuration options of each campaign. Rules include the maximum number of call attempts, delays between repeated call attempts or time conditions etc.
Statistics and reporting
As with any other outbound dialing mode the Daktela Robocaller provides detailed reports on activities. Typical reports will include call the answer success rate, the number of calls over time, the length of calls etc.
Call recording
As part of campaign configuration, you can set to record any answered calls if required. This allows you to record customer comments and answers to any survey questions.
Time conditions
Daktela Robocaller enables you to set time conditions which determine at what time the system is active and making calls. Time conditions can be varied for each campaign as appropriate.
Maximum simultaneous calls
Within the campaign you can configure the dialing speed of the Daktela Robocaller. By raising the maximum number of simultaneous calls, you can increase contact rates.
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ADVANCED FUNCTIONS
Programming API interface
Robocaller incorporates an API interface which allows you to link the application to other data sources. This can be used for an automatic import of contacts to dial from your information system or to automatically export call outcomes. Together with the phone number of a contact it is also possible to import other call metadata which can be used when dialing. A typical example could be to import the phone number together with a payment due date and the amount due. We can combine automatic voice prompts with other dynamic imported metadata about the due date and the amount due if using the text to speech technology within Daktela.
Practical usage examples of Daktela Robocallers
- automated cash collection – for example displaying the amount invoiced or to be repaid
- public opinion surveys
- automated customer satisfaction surveys
- marketing campaigns
