Click to Dial – Click to Call Me Service

With this widget customers have the choice to opt for an immediate call back. The request is processed instantly and your agent will be connected to the customer within 30 seconds.

Daktela’s Web Click-to-Call technology also supports ‘Time of Day’ routing. The ‘ToD’ widget is ideal for allowing site visitors to schedule a call back only during local business hours.

An Application Programming Interface (API) is also available for Daktela’s Click-to-Call technology. This is for those Website Administrators who wish to design or integrate the Click-to-Call widget range into their own web applications.

You can configure allowed numbers and specify which phone number formats your website visitors can enter. For example, you may wish to allow only UK telephone numbers or Eire telephone numbers to be entered.

Daktela offers detailed reporting for its Click-to-Call technology. The reporting extends to cover agent performance. Call recording is also available in this application.

The flexibility of Daktela’s Click-to-Call widget allows it to be used either by itself or integrated into a multi-purpose widget which also supports Web Chat. A Configuration Wizard guides the Administrator in real time and has the added benefit of showing how the widget will look when running live.

By default, the Web-based Click-to-Call widget has the option to enter phone numbers only. However, you can also add other types of input or contact details – and specify if it is mandatory to complete them or not. Additional types of input that are supported include e-mail addresses, text or numbers. The agent can then see all the captions where the customer has entered information when making a call back. This makes it possible to pass on additional details such as an internal number or the login details of the customer to the site, and use this information to display the customer’s ticket directly to the agent.