Our Professional Services

Increase your customer loyalty as you can see what your customer prefers, when they want something and why, all visible in their communication history

More than 1200 clients trust Daktela everyday

References - Anderson Brookes

bluecross

coaltus

focal-agent

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Technical support

The entire implementation process will be managed directly by Daktela’s technical specialists. We are available by phone or online at any time, if necessary, to answer any questions you may have.

Setting up the application according to your needs

After analysing the customer care requirements of your company, we will help you set up the application precisely to your needs, and we offer employee training to ensure your people get the best from the solution we provide.

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We will guide you on the way to better customer care

Not only will we advise on setting the individual parameters of the application, but we will also help you with other options for developing your customer care.

Improve customer experience

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Discover a solution that will transform your business for the better.

Expand your business with Daktela.

Call Steering – Customer Services IVR Automation Solutions

Daktela supports Call Steering – a technology that allows to you to take advantage of today’s rapidly evolving Speech Recognition technology.

International phone numbers – Build Presence in Any Country

International inbound numbers provide your company with an immediate presence overseas and extend the availability of your service further.

IVR Voice Prompts Recordings

The messages and announcements you play to customers who contact you should be both consistent in their design and professional in the message to present your company in the best light.

PCI DSS compliant Call Centre Solution

PCI-DSS stands for Payment Card Industry Data Security Standard.

Text Messaging – SMS Messaging

Daktela SMS Connect is an application that has been created to send and receive SMS messages directly in our system.

Our inbuilt text-to-speech engine allows you to send personalised messages to hundreds of your contacts daily.

Toll-free lines

With our toll-free numbers, you can offer your customers free calls to your contact centre.

Virtual Mobile Numbers – Cloud-Based Phone Numbers

A Modern, fully digital, secure but significantly cheaper telephony solution for your company.

VoIP & International Phone Numbers Services

With any Cloud based deployment, connectivity is often the key, and no more so than when considering the associated voice services.