Call Steering – Customer Services IVR Automation Solutions
Daktela supports Call Steering – a technology that allows to you to take advantage of today’s rapidly evolving Speech Recognition technology.
International phone numbers – Build Presence in Any Country
International inbound numbers provide your company with an immediate presence overseas and extend the availability of your service further.
IVR Voice Prompts Recordings
The messages and announcements you play to customers who contact you should be both consistent in their design and professional in the message to present your company in the best light.
PCI DSS compliant Call Centre Solution
PCI-DSS stands for Payment Card Industry Data Security Standard.
Text Messaging – SMS Messaging
Daktela SMS Connect is an application that has been created to send and receive SMS messages directly in our system.
Our inbuilt text-to-speech engine allows you to send personalised messages to hundreds of your contacts daily.
With our toll-free numbers, you can offer your customers free calls to your contact centre.
Virtual Mobile Numbers – Cloud-Based Phone Numbers
A Modern, fully digital, secure but significantly cheaper telephony solution for your company.