Outsourced Contact Centre

Offer a comprehensive information service through all communication channels – from calls, web chat and emails to SMS and messages on social networks.

More than 1200 clients trust Daktela everyday

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References - NWR

Daktela solution for you

Provide Customer Specific numbers

Daktela can provide a full range of new or ported local, mobile, international or toll-free numbers to allow you to provide each customer with the numbers they need.

International phone numbers

Cheap calls

Through our carrier services network, we can offer you the best calling rates for all the numbers we provide, all based on per-second billing with no setup charges.

Poridte si bezplatne zahranicni cislo

You can record and archive customer calls

All requests, orders, and complaints calls can easily be recorded and stored for later retrieval as required in the Daktela cloud application.

No calling limits

We provide no limits on inbound or outbound calling levels.

hovory se zakazniky

Grow your business with our solution.

Contact us. We’re happy to help you!

Reduce costs, free employees from repetitive tasks, and enhance customer service with Artificial Intelligence (AI) based Chatbots.

Analytics and Reporting – Analytics tools for Business

Advanced Analytics Application allows our customers to create their own individual reports using their data.

Automated Customer Service System

Daktela Robocaller is an automated dialling application which requires no agent involvement.

Call Centre Software Desktop Tool

We’ve put together a very simple tool that stays always on top of the screen, no matter which application you’re working in at the moment.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can put on your website.

Contact Centre Reporting Tools

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

Daktela Customer Relationship Management (CRM) can be included as an integral part of your solution.

Dialler Call Centre

Outbound campaigns provide you with the tools to contact customers direct.

Daktela Browser Extension

With this Daktela browser extension, you can control calls without having to have Daktela open.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Centre and Call Centre Software

Using dynamic inputs we can route calls to the right person every time.

The knowledge base is used to organise information and knowledge. It allows you to view, and search, existing records, and at the same time save new information and procedures.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes minutes.

Mobile Application

Core Daktela V6 functionality is also available using our mobile application for Android and iOS (iPhone, iPad).

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Multi channel Ticketing System application with a modern web interface for user-friendly processing of customers’ requests and internal corporate tasks.

Viber as Business Channel Solution

Viber is a free messaging and voice calling application used today by more than 1 billion users worldwide.

Wallboard – Real-Time Information and Statistics

CD Wallboard is a web application which provides a real time display status of the contact centre.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.