PBX system – On premise PBX
On-Premise Daktela PBX runs on dedicated server hardware located in company’s premises or customer’s data centre. As part of the delivery of this solution, we provide a comprehensive service level agreement (SLA). This commits us to provide technical support and to guarantee the maximum reliability
of the solution. Optionally, we can deliver the entire solution
in a high availability cluster configuration. On Premise PBX can also be extended to include the omni-channel call centre module supporting many additional communication channels.
BASIC FEATURES
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Runs on customer’s infrastructure
On-Premise Daktela PBX runs on the customer’s infrastructure and
is under the full control of the customer. Daktela has access for service purposes only.
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Regular updates
As part of our monthly fee, we take care of all regular maintenance and provide any necessary security upgrades and new functionality.
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Technical support 24×7
On-Premise Daktela PBX implementations have access to technical support 24x7x365. All servers and network components are continuously monitored in our central Network Operating Centre (NOC).
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Reliable and redundant Hardware
On-Premise PBX runs on reliable branded servers with all possible redundancy. In case of a server failure we are ready to replace it immediately, no questions asked.
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Cluster High-Availability solution
On-Premise PBX can be installed in a high availability cluster configuration (HA) to ensure maximum reliability and availability.
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Network Operating Centre (NOC) monitoring
All servers and solution features are continuously monitored in our central NOC centre. Optionally, we take care of regular backups
of the entire solution.
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FUNCTIONS OF THE PBX AND CALL CENTRE
- COMPLETE LIST AND FUNCTION DESCRIPTION OF DAKTELA PBX
- CALLCENTRE – INBOUND CALL CENTRE, ACD QUEUES
- CALLCENTRE – TELEMARKETING CAMPAIGNS, PREDICTIVE DIALING
- CALLCENTRE PROCESSING OF EMAIL CHANNEL, HELPDESK
- CALLCENTRE – WEBCHAT PROCESSING ON CORPORATE’S WWW
- CALLCENTRE – PROCESSING AND SERVICING OF SMS CHAT
- INTERVIEWER – AUTOMATED ROBOTIC DIALING OF CONTACTS WITHOUT HUMAN OPERATORS
- DAKTELA CRM – CONTACT COMMUNICATION HISTORY OF YOUR CUSTOMERS
- REPORTING AND STATISTICS
- WALLBOARD – DISPLAYING OF CALL CENTRE REALTIME STATUS INFO ON LCD TV OR WEB BROWSER
