Runs on customer’s infrastructure
On-Premise Daktela PBX runs on the customer’s infrastructure and
is under the full control of the customer. Daktela has access for service purposes only.
As part of our monthly fee, we take care of all regular maintenance and provide any necessary security upgrades and new functionality.
Technical support 24×7
On-Premise Daktela PBX implementations have access to technical support 24x7x365. All servers and network components are continuously monitored in our central Network Operating Centre (NOC).
Reliable and redundant Hardware
On-Premise PBX runs on reliable branded servers with all possible redundancy. In case of a server failure we are ready to replace it immediately, no questions asked.
Cluster High-Availability solution
On-Premise PBX can be installed in a high availability cluster configuration (HA) to ensure maximum reliability and availability.
Network Operating Centre (NOC) monitoring
All servers and solution features are continuously monitored in our central NOC centre. Optionally, we take care of regular backups
of the entire solution.
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FUNCTIONS OF THE PBX AND CALL CENTRE
- COMPLETE LIST AND FUNCTION DESCRIPTION OF DAKTELA PBX
- CALLCENTRE – INBOUND CALL CENTRE, ACD QUEUES
- CALLCENTRE – TELEMARKETING CAMPAIGNS, PREDICTIVE DIALING
- CALLCENTRE PROCESSING OF EMAIL CHANNEL, HELPDESK
- CALLCENTRE – WEBCHAT PROCESSING ON CORPORATE’S WWW
- CALLCENTRE – PROCESSING AND SERVICING OF SMS CHAT
- INTERVIEWER – AUTOMATED ROBOTIC DIALING OF CONTACTS WITHOUT HUMAN OPERATORS
- DAKTELA CRM – CONTACT COMMUNICATION HISTORY OF YOUR CUSTOMERS
- REPORTING AND STATISTICS
- WALLBOARD – DISPLAYING OF CALL CENTRE REALTIME STATUS INFO ON LCD TV OR WEB BROWSER