AI-Powered CX: From Chaos to Clarity
Free webinar · Tuesday 30th June 2026 · 11:00 AM GMT
Most businesses are juggling more customer channels than ever—but more channels don't always mean better service. When email, chat, phone, and WhatsApp all operate in silos, the cracks show fast. Customers repeat themselves, teams constantly context-switch, and managers only spot issues when it’s already too late.
In this practical, demo-led session, Daktela's Katie Cocks cuts through the complexity. She’ll show you exactly what happens when every conversation, channel, and team works from a single, connected system—and how AI transforms information overload into instant clarity.
What we'll cover:
- Multichannel vs. Omnichannel: The critical difference and why it matters for your customers and your bottom line.
- The Unified Dashboard in Action: A live look at how to manage every channel from one view with zero tab-switching.
- Smart Routing & Flow: How automated tickets and queues effortlessly get work to the right people at the right time.
- AI-Powered Insights: See live conversation summaries that brief your team instantly and sentiment analysis that flags issues before they escalate.
- Real-Time Visibility: What modern management visibility looks like and how it changes how you run your daily operation.
Who is this for?
This session is designed for customer experience leaders, contact centre managers, and operations directors who are:
- Managing customer contacts across multiple fragmented tools or channels.
- Losing valuable time to context-switching, missed tickets, or slow handoffs.
- Looking to elevate customer experience without burning out their frontline teams.
Can't make it live? Register anyway. We’ll send you the full recording afterward so you can watch it in your own time and share it with your team.
Click here to Register Free ➝
