Flexibility leads to high performance
Our cloud application can dynamically adapt to changes, so you can automatically change systems parameters based on changes in customer activity. By managing your contact centre in this way, you always ensure you route the inbound enquiry to the person in your team best able to respond as quickly and effectively as possible.
Extend the reach of your business
The variety of communication channels available through the system allows you to reach out to more customers and generate more opportunities. You can also extend your operational hours by deploying modern technology such as Voice Bots etc., allowing you to handle frequently asked questions and incoming enquiries 24/7/365.
Proactive performance management
Managers have a complete real-time and historical overview of each agent’s performance, such as the number of missed calls or pending messages, so you can quickly discover issues and solve them immediately. The result is better management of resources, happier customers, and a more productive and engaged team.
Manage key performance indicators
With our quality management software, you can monitor several key operational indicators online. Each of these indicators can be bespoke to your requirements and include abandonment rate, waiting time, conversion rate, retention levels, customer satisfaction rates, etc.