E-commerce and Online shops
How do you satisfy your customers? Fast and prompt communication is crucial to the success of every e-commerce business.

Daktela solution for you
The most efficient customer support
Dealing with thousands of customer requests at once is challenging for any contact center. Leave routine queries to artificial intelligence tools and ensure that your customers can engage with a real person whenever they need to.
Get ahead of the competition with better customer care
Our software securely stores every communication with your customers. When connected, your agents have a complete view of the communication history of the customer and they can resolve issues in a prompt manner.

Communicate with your customers the way they want to
Daktela seamlessly connects phone, email, SMS, chat and social media within one solution, so you can reply to any customer requirements on their chosen channel.
Manage multiple e-commerce stores at once
Do you have multitudes of customers and several e-commerce stores? Our software helps you to manage all communications within one clear platform.

Video Case Study NOTINO & Daktela
Video Case Study KIFLI.HU (Rohlík.cz)
Case Study MUZIKER (FREE download)
Read the main reason why the MUZIKER online store chose the Daktela omnichannel solution.
Contact us and find out how Daktela can help you.