E-commerce and Online shops

How do you satisfy your customers? Fast and prompt communication is crucial to the success of every e-commerce business.

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Daktela solution for you

The most efficient customer support

Dealing with thousands of customer requests at once is challenging for any contact center. Leave routine queries to artificial intelligence tools and ensure that your customers can engage with a real person whenever they need to.

Artificial intelligence

Get ahead of the competition with better customer care

Our software securely stores every communication with your customers. When connected, your agents have a complete view of the communication history of the customer and they can resolve issues in a prompt manner.

Enhance customer communication

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Communicate with your customers the way they want to

Daktela seamlessly connects phone, email, SMS, chat and social media within one solution, so you can reply to any customer requirements on their chosen channel.

Omnichannel communication

Manage multiple e-commerce stores at once

Do you have multitudes of customers and several e-commerce stores? Our software helps you to manage all communications within one clear platform.

Effective management

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Grow your business with Daktela

Contact us and find out how Daktela can help you.

We developed a Chatbot that will handle all of the queries automatically for you.

Analytics and Reporting – Analytics tools for Business

Advanced Analytics Application allows our customers to create their own individual reports using their own data.

Automated Customer Service System

Robotic calls are used for automatic, robotic dialing of contacts without operators.

Call Centre Software Desktop Tool

We have put together a very simple tool that always stays on top of the screen, no matter which application you are working in at the moment.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can place on your website.

Daktela Customer Relationship Management (CRM) can be included as an essential part of your solution.

Daktela Browser Extension

With the Daktela browser extension, you can control calls without having Daktela open.

Daktela Reporting

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

Daktela Viber Business

Thanks to Daktela, you can now use another communication channel with your customers, bringing them even closer to you.

Dialler Call Center

Outbound campaigns provide you with the tools you need to contact customers directly.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Center and Call Center Software

Using dynamic inputs we can route calls to the right person every time.

The knowledge base is used to organize information and knowledge.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes just minutes.

Take care of your customers or run your contact center from anywhere, using an environment native to your mobile device.

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Daktela Helpdesk processes all requests intelligently and maintains a clear communication history with each customer.

Wallboard – Real-Time Information and Statistics

LCD Wallboard is a web application which provides a real time display status of the contact center.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.