E-commerce and Online shops


How do you satisfy your customers? Fast and prompt communication is crucial to the success of every e-commerce business.

e-shopy en


Daktela solution for you

The most efficient customer support

Dealing with thousands of customer requests at once is challenging for any contact center. Leave routine queries to artificial intelligence tools and ensure that your customers can engage with a real person whenever they need to.

Artificial intelligence

Get ahead of the competition with better customer care

Our software securely stores every communication with your customers. When connected, your agents have a complete view of the communication history of the customer and they can resolve issues in a prompt manner.

Enhance customer communication

nejefektivnejsi zak podpora

Communicate with your customers the way they want to

Daktela seamlessly connects phone, email, SMS, chat and social media within one solution, so you can reply to any customer requirements on their chosen channel.

Omnichannel communication

Manage multiple e-commerce stores at once

Do you have multitudes of customers and several e-commerce stores? Our software helps you to manage all communications within one clear platform.

Effective management

komunikujte jak chteji oni EN

Video Case Study NOTINO & Daktela

Video Case Study KIFLI.HU (Rohlík.cz)

Case Study MUZIKER (FREE download)

Case study Muziker EN

Read the main reason why the MUZIKER online store chose the Daktela omnichannel solution.

Grow your business with Daktela

Contact us and find out how Daktela can help you.