Enhance customer communication
Save time and money with customer communication management that’s easy to use.
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Customer Communication History
Individual communication histories allow you to personalise your customer communication with access to their previous engagements and using their preferred customer communication channels.
Interaction of operators and customers in one place
All customer communications are automatically stored, so you can find any email, call or social media message in just a few clicks whilst engaged with a customer.
All customer information on a single desktop
With Daktela, there’s no need to switch between tools. We connect and work with your existing systems, so you have everything working together in one place.
Personalised customer support
When you combine Daktela with other business tools, you can accurately picture the customer’s specific needs and buying behaviour.
Proactive customer contact
Get automatic communication history for every contact and company using the Daktela ticketing system to allow for proactive customer contact where required.
First call resolution
Thanks to the complete communication history, you will immediately know what issue your customer needs to solve and can solve them the first time.
Automating customer support using chatbots
Chatbots respond in real-time through the communication channels chosen by the customers themselves.
Artificial intelligence can take over simple tasks
AI can solve frequently asked questions, leaving live agents can handle more complicated requests.
Always Available
You can always be online for customers through our powerful artificial intelligence tools that manage your web chat service to make it available 24/7/365.
Contact us and find out how Daktela can help you.
