Dialler Call Center

Daktela utilizes a drag and drop system for creating call scripts for outbound call campaigns. You can construct your own call script items, i.e radio buttons etc, and then drag them to the right place in the call script.

You can choose different dialing methods for each different campaign. These methods include preview (manual), progressive, or predictive dialing. You can also change these during the campaign, if required, to maximize performance.

The importing and exporting of campaign data is available via XLS, CSV or API. Using a variety of filters, it is possible to export entire call scripts or only the items you want. Daktela also highlights any and all duplicates found during data import.

Using predefined filters, we can bulk download any outbound campaign’s call recordings as needed. All call recording downloads are via the web interface to a ZIP file or there is access by way of FTPS.

All activities completed within individual campaigns are recorded. This enables you to create a complete history of the campaign performance. These records provide data on who imported any lists and when the number was dialed or changed. You can also get snapshots regarding performance at any time.

Daktela nabízí nahrávání kampaňových hovorů včetně online příposlechu probíhajících hovorů Every outbound call can be monitored live by supervisors as required. Call recordings can also be reviewed at a later time to ensure call quality. These recordings can be retrieved and played directly in the web interface.

The Preview (manual) dialing option allows agents to start a call manually. They do this by clicking the call button, after having first reviewed the information in the customer’s contact form. After the call is finished, the agent inputs the appropriate call outcome and closes the customer form.

With progressive dialing, Daktela displays a customer contact form for a pre-defined period of time allowing the agent to check it. Once this time has expired, the system calls the contact. In case no one answers, the system closes the call and retrieves another form. In the case of a successful call, the agent then completes and closes the call as usual…

With our predictive dialer software you can carry out a high level of customer contact. Using our solution helps maximize agent utilization and cost efficiency in the contact center. The system is established to call a list of telephone numbers. It screens out all unproductive calls to make certain it only connects a waiting agent to a live customer.

Daktela provides you with the ability to make agent-less outbound calls to targeted customers. This is a specialized outbound campaign designed to automatically make outbound calls, without the need for any human involvement. When our Robocaller connects with a customer you have an array of options available to you. You can play a prerecorded, personalized message to provide information or complete a customer survey. You can even turn the outbound call into an inbound one if the customer desires. Since no Agents are involved, the service can operate 24/7 if desired.