Click to Dial – Click to Call Me Service

With this widget customers have the choice to choose an immediate call back. Requests are processed instantly and your agent will be connected to the customer within 30 seconds.

Our Web Click-to-Call technology also supports ‘Time of Day’ routing. The ‘ToD’ widget is ideal for allowing site visitors to schedule a call back during local business hours.

An Application Programming Interface (API) is also available for Daktela’s Click-to-Call technology. This is for those Website Administrators who want to design or integrate the Click-to-Call widget range into their own web applications.

You are able to configure allowed numbers and specify which phone number formats your website visitors can enter. For example, you can allow only UK telephone numbers or Irish telephone numbers to be entered.

Daktela provides detailed reporting for its Click-to-Call technology. The reporting allows you to cover agent performance. Call recording is also included in this application.

The flexibility of Daktela’s Click-to-Call widget allows it to be used on its own or integrated into a multi-purpose widget which also supports Web Chat. A Configuration Wizard guides the Administrator in real time and has the additional benefit of showing how the widget will look when running live.

By default, the Web-based Click-to-Call widget has the option to enter only phone numbers. However, you can add other types of input or contact details – and specify if it is mandatory to complete them or not. Additional types of input that are supported include email addresses, text or numbers. The agent can see all the captions where the customer has entered information when making a call back. This makes it possible to allow additional details such as an internal number or the login details of the customer to the site, and use this information to display the customer’s ticket directly to the agent.