Daktela Browser Extension


With the Daktela browser extension, you can control calls without having Daktela open.

The extension is available for browsers:

And what does this plugin allow within the browser?

  • Dialing telephone numbers
  • Dialing CRM contacts directly from the phone number form field
  • Dialing numbers directly from any webpage you’re currently browsing, using the context menu
  • Accepting, rejecting, putting on hold, or transfering call activities
  • Switching to pause or returning to a ready state
  • Sending direct SMS messages
  • Logging in or log out of individual queues based on your permissions
  • Dialing phone numbers based on your recent activities

Chrome/Firefox extensions require that you or your company use Daktela V6.
More about how to install and use this plugin can be found here.

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Daktela and WebRTC

The possibility of using WebRTC technology as a softphone was considered the future way of using the phone’s browser-level features. However, the WebRTC framework, which is responsible for voice features in the browser, is constantly changing and this affects the user experience. It is often the main cause of small errors or instability, because changes in the code are made by providers such as Google, Apple, Mozilla or Microsoft.

Since it is still somewhat experimental technology, we recommend that our customers use reliable and proven technologies such as Daktela Software Phone or hardware phones.

The following is a list of all browsers and operating systems that currently support WebRTC and are required for PC calls.

For desktop computers
Microsoft Edge 12+
Google Chrome 28+
Mozilla Firefox 22+
Safari 11+
Opera 18+
Vivaldi 1,9+

For Android
Google Chrome 28+
Mozilla Firefox 24+
Opera Mobile 12+

For iOS
Mobile Safari (iOS 11+)