Our design can also be customized to match your existing website theme. WebChat is an increasingly popular communication channel and should not be overlooked. Agents can handle incoming enquiries directly within the Daktela application. All communications are saved within the communication history.
To reduce the number of serviced WebChats in contact centres, Daktela also provides customers with the opportunity to use a simple decision-making Chatbot.
This Chatbot follows a pre-set decision tree, and can also retrieve some information from an external system. If this Chatbot reaches a point where it cannot continue, it passes the communication to the agent. Agents, of course, see the history of the customer’s communication with the Chatbot.