Mobile app

The Daktela Mobile App displays important parts of the Dashboard just like you are accustomed to from the browser version of Daktela V6.

A complete overview of all contacts and accounts is available within the app. You can even edit entries and create new ones or start an activity from the contact or account details.

A complete overview of all contacts and accounts is available within the app. You can even edit entries and create new ones or start an activity from the contact or account details.

A call to a new phone number or a contact from the CRM or a ticket is just a touch away on your phone. The call is dialed via the Daktela V6 system, meaning everything works as expected, including call recording, call identification using the PBX number and comprehensive statistics and reporting.

You can also handle calls using your phone’s internet connection – no external SIP client is necessary (beta stage).

Manage all your chats directly in the Daktela Mobile App. Whether your customers prefer web chat, SMS, Facebook Messenger, WhatsApp or Viber, you can now stay in contact even when you are away from your PC.

Users can quickly log in and out of queues they have rights to, the same as in the browser version.

Do you need to start or end a pause? The mobile app checks your state in real time and allows you to change it as well.

Send emails with attachments (files, photos, videos) | Call via the PBX | Manage your chats | Work with postponed and missed activities.

Edit your contacts and accounts | View tickets and activity history | Send emails, dial calls and start new chats from the CRM.

View and download attachments | Add comments | View ticket activity history | Send emails, dial calls and start new chats from a ticket | See your ticket notifications.

Log in and out of queues and devices | Set up call forwarding | Start and end a pause.