Wallboard – Real-Time Information and Statistics


LCD Wallboard is a web application which provides a real time display status of the contact center.

It is optimized for LCD screens, but can be used on all types of computer screens. Many of our customers use the Wallboard on dedicated LCD screens, where they show information about achieved SLAs for queues, call rates, call statuses, agent statuses or help desk performance. Each Wallboard is made up of predefined widgets and the team-leader can easily create the required views.


Widget based system

Daktela Wallboard offers many predefined statistical widgets which can be used to build a fully customized Wallboard configuration. Statistical widgets are readily available across all communication channels.

Supports all devices

Daktela Wallboard can be used on almost any device that supports a web browser. Our customers use our Wallboards on LCD screens, projectors or PC monitors.

Configuring KPI values

Our Wallboard software lets you create widgets with set KPI values. Once set, you can measure current performance against these values and highlight any and all deviations. If the resulting statistics are better or worse than expected, this is highlighted in a different color.

Widget timeframe

You can set up different time frames for each widget. This allows you to determine when each widget operates and, therefore, what period the statistics are calculated over, e.g. performance in the last hour, etc.

Real time information

The Daktela platform calculates all statistics in real time and the same goes for the Daktela Wallboard, displaying current up to date information without delays.

Rotating text

The Daktela Wallboard lets you display different text on each wallboard. You can periodically rotate this if necessary, displaying information on the screen as needed. These can be used as alerts for agents.

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