Analytics and Reporting – Analytics tools for Business
Advanced Analytics Application allows our customers to create their own individual reports using their own data.
Automated Customer Service System
Robotic calls are used for automatic, robotic dialing of contacts without operators.
Call Centre Software Desktop Tool
We have put together a very simple tool that always stays on top of the screen, no matter which application you are working in at the moment.
Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.
Daktela Viber Business
Thanks to Daktela, you can now use another communication channel with your customers, bringing them even closer to you.
Dialler Call Center
Outbound campaigns provide you with the tools you need to contact customers directly.
Facebook Messenger Channel for Business
Powerful communication channel which should form a part of any organisation’s customer contact strategy.
Inbound Contact Center and Call Center Software
Using dynamic inputs we can route calls to the right person every time.
Call Centre Software for Teams
Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.
Click to Dial – Click to Call Me Service
Daktela Web Click-to-Call is a call back widget you can place on your website.
Daktela Customer Relationship Management (CRM) can be included as an essential part of your solution.
Daktela Browser Extension
With the Daktela browser extension, you can control calls without having Daktela open.
Live Chat – Online Chat Channel
Adding Daktela WebChat to your website or e-shop is simple and takes just minutes.
Take care of your customers or run your contact center from anywhere, using an environment native to your mobile device.
Ticketing System Contact Centre Solution
Daktela Helpdesk processes all requests intelligently and maintains a clear communication history with each customer.
Wallboard – Real-Time Information and Statistics
LCD Wallboard is a web application which provides a real time display status of the contact center.