PBX system – On premise PBX

 

On-Premise Daktela PBX runs on dedicated server hardware located in company’s premises or customer’s data centre. As part of the delivery of this  solution, we provide a comprehensive service level agreement (SLA). This commits us to provide technical support and to guarantee the maximum reliability
of the solution. Optionally, we can deliver the entire solution
in a high availability cluster configuration. On Premise PBX can also be extended to include the omni-channel call centre module supporting many additional communication channels.

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BASIC FEATURES

  • Runs on customer’s infrastructure

On-Premise Daktela PBX runs on the customer’s infrastructure and
is under the full control of the customer. Daktela has access for service purposes only.

  • Regular updates

As part of our monthly fee, we take care of all regular maintenance and provide any necessary security upgrades and new functionality.

  • Technical support 24×7


On-Premise Daktela PBX implementations have access to technical support 24x7x365. All servers and network components are continuously monitored in our central Network Operating Centre (NOC).

  • Reliable and redundant Hardware

On-Premise PBX runs on reliable branded servers with all possible redundancy. In case of a server failure we are ready to replace it immediately, no questions asked.

  • Cluster High-Availability solution

On-Premise PBX can be installed in a high availability cluster configuration (HA) to ensure maximum reliability and availability.

  • Network Operating Centre (NOC) monitoring

All servers and solution features are continuously monitored in our central NOC centre. Optionally, we take care of regular backups
of the entire solution.

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FUNCTIONS OF THE PBX AND CALL CENTRE

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