„Communicating clearly with hundreds of our employees and drivers on the one hand, and millions of clients on the other hand, at the same time, is no easy task. In the end, the implementation of the Daktela web platform proved to be a very reliable solution last fall, which really enables clarity and transparency of communication. We are pleased that we have chosen Daktela for such a fundamental project, thanks to which we have taken another important step in digitalization.“
Milan Loidl, Business Development & Marketing Director of PPL CZ
The PPL CZ company is constantly expanding its services and delivering more shipments in the Czech Republic and abroad, which is why the deployment of modern communication systems has become a practical necessity.
That is why PPL intensively worked out how to set up the most efficient way of communication both with customers and between individual depots, drivers and customer center operators. Subsequently, Daktela prepared the entire communication and ticketing system, which is very flexible and reliable for PPL at the end of 2021.
Due to the huge number of customers of PPL CZ, the overall efficiency of communication has significantly increased thanks to the implementation of Daktela’s solution and at the same time costs have been reduced in the long term.
With full deployment of all functions, Daktela provides a continuous, comprehensive overview of communications from customer center phone calls, e-mails, SMS messages to web chats on social networks.
“Today, Daktela meets the highest technological requirements and certifications, so our system works 100% reliably in smaller and larger companies. It is used by the largest energy distributors and large domestic shopping galleries. From this point of view, we are also an ideal partner for PPL CZ, to whom we offered a solution for clear communication with the ever-growing number of their customers.”
Richard Baar, CEO of Daktela
PPL CZ is part of the DHL eCommerce Solutions division and is a leading provider of transport services for companies and entrepreneurs in the domestic market. However, it also offers services for private individuals with the ‘Balík pro te’ service. PPL CZ specializes in parcel transport throughout the Czech Republic and Europe. The company employs almost 1,000 workers and 2,000 drivers. It has 25 depots, two transfer stations and an extensive network of deliveries and delivery points – PPL Parcelshops and PPL Parcelboxes, of which there are 4,000 throughout the Czech Republic. DHL eCommerce Solutions is part of the Deutsche Post DHL Group, a leading global postal and logistics company. The group connects people and markets and enables global trading. DPDHL Group employs approximately 550,000 people in more than 220 countries and territories worldwide, making it one of the largest private employers in the world.
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