# Daktela > Daktela is a cloud contact centre platform (CCaaS) that brings voice, email, webchat, SMS and social messaging into a single agent desktop, together with AI coworkers - voicebot, chatbot and emailbot - that handle repetitive conversations end to end. It also provides cloud telephony, CRM and helpdesk functionality, real-time reporting and AI-driven workforce management. Daktela serves more than 1,600 business customers from nine offices and has been in the contact centre market for over 20 years. This file is a curated index of daktela.com for language models and AI agents. Links point to public pages in English. The same pages exist in Czech, Slovak, Polish, Hungarian, Romanian and Serbian under /cs/, /sk/, /pl/, /hu/, /ro/ and /sr/. Facts below were verified against the live site on 2026-08-17. Where this file and the website disagree, the website is authoritative. - Category: omnichannel contact centre software (CCaaS), delivered as a cloud service, with optional cloud telephony, AI agents and workforce management. - Intended users: customer service, support and sales teams, from small businesses to enterprises. Strongest presence in Central and Eastern Europe and the United Kingdom. - Commercial model: priced per user, per month, excluding VAT, billed monthly with one month's notice and no long-term commitment. The entry price is from EUR 12 per user per month. A 14-day free trial is available. 24/7 technical support in the local language is included with every licence. - Regional scope of the prices in this file: the published price list applies in the European Union and the wider Central and Eastern European region. It does not apply in the United Kingdom, where pricing is quoted individually per project - UK enquiries are handled at https://daktela.com/sales - Local-currency price lists: each localised site publishes its own price list in local currency, starting from CZK 300 (https://daktela.com/cs/cenik), EUR 12 (https://daktela.com/sk/cennik), PLN 53 (https://daktela.com/pl/cennik), HUF 5,000 (https://daktela.com/hu/arkepzes), RON 65 (https://daktela.com/ro/preturi) and RSD 1,170 (https://daktela.com/sr/cene) per user per month. The EUR figures below are the English price list. - Contact centre channel licences, EUR per user per month: Voice 30, Email 30, Social 25, Webchat 15, SMS 12. - Channel bundles, EUR per user per month: Voice + Email 50, Voice + Email + Webchat 62, all channels (omnichannel) 86. - Included with every licence at no extra cost: helpdesk, reports and analytics, real-time panel, mobile app, QA reviews, knowledge base. - Cloud Phone is a standalone cloud telephony product, priced separately from the contact centre channels above: EUR 5 per user per month, free internal calls between Daktela users, numbers available in more than 60 countries. - AI coworkers are a flat monthly fee with a fair-use allowance. Advanced and Pro are billed a per-unit rate beyond the allowance; Lite is capped at its allowance and is never billed for overage: - Voicebot: Lite EUR 200 (200 minutes, capped - no overage), Advanced EUR 600 (2,500 minutes, then EUR 0.25 per minute), Pro EUR 1,000 (5,000 minutes, then EUR 0.20 per minute). - Chatbot: Lite EUR 280 (500 chats, capped - no overage), Advanced EUR 480 (4,000 chats, then EUR 0.15 per chat), Pro EUR 800 (10,000 chats, then EUR 0.10 per chat). - Emailbot: Lite EUR 200 (1,000 emails, capped - no overage), Advanced EUR 480 (12,000 emails, then EUR 0.04 per email), Pro EUR 800 (25,000 emails, then EUR 0.03 per email). - Workforce management: EUR 20 per month per agent. Admin access is free. - Add-on modules are priced on request: CRM and contact history, six-month call recording retention, smart call transcription, Daktela Copilot, AI Power Pack, campaign package. - Worked example: 10 agents on the omnichannel bundle cost EUR 860 per month. Adding the Advanced voicebot brings the total to EUR 1,460 per month. - Infrastructure and compliance: two data centres in Prague (DC Nagano and TTC DC1) connected by dedicated fibre, redundant failover, backups three times daily, 24/7 monitoring, regular external penetration tests, GDPR and ISO 27001 compliance, alignment with the DORA regulation. Service status is published at https://status.daktela.com - Contact: daktela@daktela.com, +44 (0)800 470 2159, Chester, United Kingdom. ## Start here - [Daktela](https://daktela.com/): Cloud-based CCaaS software for omnichannel contact centres - product overview and entry point to the whole site. - [Pricing](https://daktela.com/pricing): Full price list per channel, bundle, AI package and workforce management, including overage rates and what is included free with every licence. - [Free 14-day demo](https://daktela.com/demo): Trial access to the platform, and the form for arranging a guided demo. - [About Daktela](https://daktela.com/resources/about-daktela): Company mission, scale (1,600+ customers, nine offices, 20 years in the market), board and leadership team. - [Technology](https://daktela.com/resources/technology): Infrastructure, security, compliance (GDPR, ISO 27001, DORA) and development practices behind Daktela Cloud. - [Contact](https://daktela.com/resources/contacts): Sales and support contacts across all countries where Daktela operates. ## Platform and products - [Contact Centre](https://daktela.com/products/contact-centre): The core omnichannel product - calls, emails, chat and social media handled in one interface with a single customer history. - [Cloud Phone](https://daktela.com/products/cloud-phone): Cloud VoIP telephony for mobile, desktop and landline, with number portability and numbers in over 60 countries. - [Daktela PBX](https://daktela.com/pbx): Cloud business phone system with IVR, call queues, recording, CRM integration and real-time statistics, without on-premise hardware. - [Workforce Management](https://daktela.com/products/workforce-management): AI-driven forecasting and shift planning for contact centres, scheduling hundreds of agents in one action. - [Mobile App](https://daktela.com/products/mobile-app): iOS and Android client for handling customer interactions and monitoring performance away from the desk. - [Desktop App](https://daktela.com/products/desktop-app): Desktop client giving agents the full feature set from a PC. - [Web Extension](https://daktela.com/products/web-extension): Browser plugin exposing contact centre functions inside any web application. - [Voice Services](https://daktela.com/products/voice-services): VoIP connectivity and call quality for business telephony. - [International Phone Numbers](https://daktela.com/products/international-phone-numbers): Local and international numbering for companies operating across multiple markets. - [Daktela SMS](https://daktela.com/products/daktela-sms): Two-way and bulk SMS messaging with templates, automation and campaign support. - [Daktela Neo](https://daktela.com/neo): The redesigned Daktela interface - new navigation, reworked ticket layout, smarter search and AI tools in one place. ## AI coworkers and automation - [AI Agents](https://daktela.com/products/ai-agents): Overview of Daktela's AI agents, what they automate and how they hand over to human agents. - [AI Chatbot](https://daktela.com/ai/chatbot): Automates up to 80% of customer queries 24/7 across webchat, WhatsApp and Messenger, built without code. - [Inbound Voicebot](https://daktela.com/ai/voicebot-inbound): Handles incoming calls automatically with a no-code builder, live CRM integration and seamless handover to an agent. - [Campaign Voicebot](https://daktela.com/ai/voicebot-campaign): Automates outbound campaigns - calls thousands of contacts, qualifies leads and transfers the interested ones. - [Emailbot](https://daktela.com/ai/emailbot): Reads, sorts and drafts replies to incoming email without queue waits. - [AI Knowledge Base](https://daktela.com/ai/ai-knowledge-base): Trains an AI agent on company knowledge from websites, PDFs, Confluence or SharePoint. - [LLM Modules](https://daktela.com/ai/llm-modules): Ready-made modules for building an AI agent in minutes, multilingual, without prompt engineering. - [AI CoPilot](https://daktela.com/products/ai-copilot): Real-time assistance for human agents - rephrasing, summaries and translations of replies. - [AI Power Pack](https://daktela.com/products/ai-power-pack): Automatic ticket categorisation and conversation analysis across the contact centre. - [AI Product Recommender](https://daktela.com/ai/ai-product-recommender): Connects to a product feed and recommends the right product to each customer, 24/7. - [RBM Bot](https://daktela.com/ai/rbmbot): Rich Business Messaging bot delivering images, video and buttons instead of plain SMS. - [RBM Agent](https://daktela.com/ai/rbm-agent): Interactive rich messaging campaigns delivered natively to the messaging app, reported at a 91% open rate. - [Try the voicebot by phone](https://daktela.com/ai/demo-voicebot): Interactive demo - call the voicebot and hear how it handles a conversation. ## Channels and features - [Incoming Calls](https://daktela.com/features/incoming-calls): Intelligent routing, IVR and call recording for inbound telephony. - [Campaigns](https://daktela.com/features/campaigns): Outbound dialling modes, data import, call scripts and campaign performance tracking. - [Helpdesk](https://daktela.com/features/helpdesk): Ticketing across every channel with CRM integration and issue tracking. - [Webchats](https://daktela.com/features/webchats): Live chat on the website, with agents handling multiple conversations at once. - [Social Media](https://daktela.com/features/social-media): Messenger, WhatsApp and Instagram messages and comments managed in one queue. - [CRM](https://daktela.com/features/crm): Contact import, automatic cross-channel communication history and customisable customer profiles. - [Reporting and Wallboards](https://daktela.com/features/reporting-wallboards): Real-time dashboards and customisable reporting on contact centre performance. - [Integrations](https://daktela.com/solutions/integrations): Connectors to CRM, e-commerce and other business systems, with the full catalogue of supported tools. ## Solutions by industry - [E-commerce](https://daktela.com/solutions/e-commerce): Customer support and sales for online retail. - [Finance and Insurance](https://daktela.com/solutions/finance-insurance): Secure contact centre operations for regulated financial services. - [Telecommunications](https://daktela.com/solutions/telco): Scalable customer operations for telecom operators. - [Healthcare](https://daktela.com/solutions/medical): Patient communication and care coordination for medical providers. - [Manufacturing](https://daktela.com/solutions/manufacturing): Customer and partner communication for industrial companies. - [Automotive](https://daktela.com/solutions/automotive): Customer engagement for car sales and dealer networks. - [IT Services](https://daktela.com/solutions/it): Technical support desks and internal IT service management. - [Travel and Hospitality](https://daktela.com/solutions/travel): Omnichannel service for travel agencies, hotels and tourism operators. - [Energy](https://daktela.com/solutions/energy): Customer operations for utilities and energy suppliers. - [Non-profit organisations](https://daktela.com/daktela-for-non-profit): Discounted platform access for registered NGOs and charities. ## Comparisons with alternatives - [Daktela vs Zendesk](https://daktela.com/alternative/zendesk): Feature, pricing and integration comparison against Zendesk. - [Daktela vs Genesys](https://daktela.com/alternative/genesys): Feature, pricing and integration comparison against Genesys. - [Daktela vs 8x8](https://daktela.com/alternative/8x8): Feature, pricing and integration comparison against 8x8. - [Daktela vs Avaya](https://daktela.com/alternative/avaya): Feature, pricing and integration comparison against Avaya. - [Daktela vs Cisco](https://daktela.com/alternative/cisco): Feature, pricing and integration comparison against Cisco. - [Daktela vs CloudTalk](https://daktela.com/alternative/cloudtalk): Feature, pricing and integration comparison against CloudTalk. - [Daktela vs Aircall](https://daktela.com/alternative/aircall): Feature, pricing and integration comparison against Aircall. - [Daktela vs LiveAgent](https://daktela.com/alternative/liveagent): Feature, pricing and integration comparison against LiveAgent. - [Daktela vs 3CX](https://daktela.com/alternative/3cx): Feature, pricing and integration comparison against 3CX. ## Evidence and customer results - [Customer stories and references](https://daktela.com/resources/reference): Named deployments across industries with the operational outcomes each customer reported, plus client testimonials. - [Customer Experience Benchmark](https://daktela.com/daktela-customer-experience): Free research report with measured data on response speed, line availability, CSAT and phone SLAs in Central European markets. - [ROI calculator](https://daktela.com/roiculator): Estimates the return on deploying Daktela for a given contact centre size. ## Developers and documentation - [REST API documentation (v6)](https://customer.daktela.com/external/apihelp/v6/): Full API reference for the Daktela platform. - [Partner portal](https://portal.daktela.com/): Technical documentation, guides, support tickets and billing for partners. - [Documents and product guides](https://daktela.com/resources/documents): Product guides, brochures and technical specifications for download. - [Supported devices](https://daktela.com/supported-devices): Hardware and SIP devices verified to work with the platform. - [Service status](https://status.daktela.com): Live availability and planned maintenance for Daktela Cloud. ## Optional - [Glossary of contact centre terms](https://daktela.com/glossary-of-terms): Around 80 definitions of contact centre and CCaaS terminology as used in the Daktela system. - [Blog](https://daktela.com/resources/blog): Articles on contact centre operations, AI in customer service and industry trends. - [Webinars](https://daktela.com/resources/webinars-page): Recorded and upcoming webinars. - [Academy](https://daktela.com/resources/academy): Training programmes for administrators and agents. - [Events](https://daktela.com/resources/events): Conferences, expos and meetups where Daktela exhibits. - [Press releases](https://daktela.com/resources/press-releases): Company news, product launches and partnership announcements. - [Partners](https://daktela.com/resources/partners): Partner network, tiers and how to join. - [Careers](https://daktela.com/resources/careers): Open positions and what it is like to work at Daktela. - [Culture](https://daktela.com/culture): Company values and working culture. - [Brand manual](https://daktela.com/brand): Logo, colours and design guidelines. - [Legal](https://daktela.com/legal): Terms of service, privacy policy and data processing documentation.