London, UK – 17 July 2026 - Daktela, a leading provider of cloud-based communication solutions, has been named "Best AI-Powered Communications" at the Comms Council UK Awards 2026.
This is a newly introduced category for 2026, reflecting the rapid pace of change across the industry and the growing role AI now plays in customer and employee experience.
Having won Best Comms Application in 2025, Daktela returned in 2026 to win a brand new category - one built specifically around AI-powered communications. The win follows a highly competitive shortlist, with Daktela named winner ahead of Fuse 2, who received a Highly Commended in the same category.
"This isn't just about AI. It's recognition that our industry is changing - the conversation has moved beyond 'Do you have AI?' to 'What business outcomes does AI deliver?' This award belongs to everyone at Daktela who continues to innovate and deliver real value for our customers every day."
— Samantha Haylor, UK Managing Director, Daktela
Tracey Wright, Chair of Comms Council UK Council, said: "This was another brilliant CCUK Awards ceremony. It was great to see an exceptional response to new categories for AI and CX, reflecting the rapid pace of the industry and new developments in telecoms. Congratulations to all the winners and highly commended organisations."
Daktela's agentic AI goes beyond reactive automation, with capabilities accessible to organisations of any size -from 10-seat teams to 1,000-seat enterprises. The company's development team works in 2–3 month sprints, with new features shipping automatically to every customer, no upgrade cycles required.
Daktela also runs its own customer support operation on its own platform, with AI active at every layer - proof, the company says, that it isn't newly entering the AI market but has spent years operating, proving and scaling it.
Daktela is a European leader in cloud-based contact centre and unified communication solutions. The platform enables omnichannel customer engagement, workflow automation, AI-powered support and CRM — all from a single interface. With offices across Europe and a fast-growing partner network in the UK, Daktela supports over 1,700 customers worldwide.
