The Daktela helpdesk system brings email, chat and telephony into a single ticket and uses AI to sort and prioritize tickets automatically. You keep SLAs under control, see real-time SLA, AHT and CSAT reports and resolve complaints 40% faster. A solution trusted by 1,600+ companies and 20+ years on the market.
Phone, email, web chat, SMS and social channels – every customer request becomes a ticket in one unified queue.
Connect to your existing mail server via POP3S, IMAPS and SMTPS – using your own email addresses.
Tailor what each agent sees – filtered groups like complaints, returns or VIP customers, automatically sorted.
Six core helpdesk capabilities that keep every conversation organized and on time.
Categories, priorities and SLAs assigned automatically based on email content, sender, or routing rules.
Auto-assign category, priority, owner and status. Each ticket gets first-response and resolution deadlines.
Filtered groups per role so agents only see what's relevant – complaints, VIP, overdue tickets.
Connect securely via POP3S, IMAPS and SMTPS. Send and receive from your existing email addresses.
Internal comments invisible to customers plus unlimited attachments on every ticket.
Lightning-fast search across all tickets and communication history with smart term suggestions.
Use voicebots, chatbots and AI Copilot for everyday work. Automate repetitive helpdesk tasks and let agents focus on meaningful conversations.
More about Daktela AIChat automation across channels
Inbound and outbound calls
Real-time assistant for agents
Email queue automation
“Thanks to Daktela, our communication has become significantly simpler and clearer. All channels – emails, calls and SMS – are now unified in one interface. We can see the entire context of communication with a donor in one place, which saves us time and helps us maintain the quality of our donor care.”
We're here to help you tailor Daktela exactly to your business needs.
A brief intro to your business needs.
Live demo tailored to your operation.
Launch in days, not months.
Measurable impact from week one.
