Social networks
Facebook Messenger, WhatsApp, Viber. These are all unique communication channels that should not be missing in any modern contact centre. Thanks to Daktele, you can now operate them in one place.
Support for attachments and images
Daktela supports sending attachments in both directions if the network allows it. Your customer can take a photo on their mobile phone (e.g. of an item or package) and send it to your technical support with one click.
Multiple chats at once
Daktela allows multiple chats to be processed by one operator at a time, especially when processing only one chat is inefficient. The operator can even answer an incoming phone call while the chat is in progress.
Processing multiple accounts
In Daktele, each social network account is associated with its own queue that you create. There is no limit to the number of queues, so you can serve multiple social networking sites in one contact centre. You can put different operators in each queue, set different priorities or ringing strategies.
Facebook Messenger chat on your website
Facebook Messenger is a great option for communicating with your customers directly on your website. By clicking on the icon in the corner of your website, a chat window will pop up and the visitor can simply start communicating. Add Facebook Messenger chat by downloading the Facebook Plugin.
Notification of delivery and reading
Daktela supports the behaviour of the native functionalities of each network and thus shows the operator in real time whether the message has been delivered to the customer and subsequently read. The operator knows immediately whether he can expect a customer’s response or whether he can attend to other customers in the meantime.
