Daktela offers 3 general types of integrations. There is plenty to choose from.
Development and work with REST API
Advantages of Daktela Integrations
Automatic data synchronization
Daktela automatically synchronises customer data and displays it to Agents when they receive a call or perform another digital activity.
Integration lets you see the information you need at the right time without the need for additional clicks. On the basis that you can only manage what you see we can dramatically increase agent efficiency and overall productivity by providing you with
the information you need when you need it.
Daktela integration offers a simple set-up procedure with the option to set the field mapping for automatic synchronisation
CRM system interoperability
It is essential for a company’s contact centre to store customer data and customer interaction information in one single place. Because we fully understand this requirement, we have prepared ready to use integrations that have already been completed with Salesforce and Microsoft Dynamics systems. Nevertheless, we are able to connect to other commonly used or even custom-developed CRM systems.
More information can be found in the Contact center integration with CRM whitepaper.
Managing access can be one of the most difficult tasks for any company considering process unification. To simplify this for our customers as much as possible, we prepared a ready-to-use authentication process based on Active Directory, LDAP or Google Apps backend.
Because we understand how important it is for our customers to be able to view their data
in a very specific manner and to be able to interpret the data in a custom way, we enable direct access for data transformation tools to Daktela for further visualisation. Each customer is therefore able to build regular and ad-hoc reports based on their specific needs.