Integrations
Your favorite tools, together with Daktela.
As an open solution, the Daktela platform offers pre-built integration tools with many popular CRM, e-shop, WFM or back office systems. Some integrations can easily be turned
on directly in the Daktela interface with just a few clicks, while others offer a smart phone bar directly in the application.
Different Approaches
Daktela offers 3 general types of integrations. There is plenty to choose from.
App Customisation
Integration of your application custom views in pop-up windows.
Integration of your application custom views directly in agent activities in Daktela.
API calls enabling communication between Daktela and your system based on events.
Development and work with REST API
Direct communication between your system and Daktela.
Integration of agent functions
on the client side of your application.
Integration of agent functions
on the client side of your application.
Integration using our REST API
in your mobile app using Flutter platform.
Ready-made Integrations
A small control panel for Daktela activities under a thumbnail
in your browser.
Synchronisation between your system and Daktela.
Advantages of Daktela Integrations
Automatic data synchronization
Daktela automatically synchronises customer data and displays it to Agents when they receive a call or perform another digital activity.
Productivity increase
Integration lets you see the information you need at the right time without the need for additional clicks. On the basis that you can only manage what you see we can dramatically increase agent efficiency and overall productivity by providing you with
the information you need when you need it.
Easy setup
Daktela integration offers a simple set-up procedure with the option to set the field mapping for automatic synchronisation
of data.
Integrations
CRM system interoperability
It is essential for a company’s contact centre to store customer data and customer interaction information in one single place. Because we fully understand this requirement, we have prepared ready to use integrations that have already been completed with Salesforce and Microsoft Dynamics systems. Nevertheless, we are able to connect to other commonly used or even custom-developed CRM systems.
More information can be found in the Contact center integration with CRM whitepaper.
Easy authentication
Managing access can be one of the most difficult tasks for any company considering process unification. To simplify this for our customers as much as possible, we prepared a ready-to-use authentication process based on Active Directory, LDAP or Google Apps backend.
Business intelligence
Because we understand how important it is for our customers to be able to view their data
in a very specific manner and to be able to interpret the data in a custom way, we enable direct access for data transformation tools to Daktela for further visualisation. Each customer is therefore able to build regular and ad-hoc reports based on their specific needs.
