Everything you need to delight your customers in one place. Omnichannel reach, productivity tools, real-time overview and historical stats and reporting.
Let customers decide how they want to contact you: phone, email, web chat, SMS, direct messages and social media including comment management.
Easy to customise
It's completely up to you which modules you want to use and pay for. Pick and mix different communication channels and extend them with optional add-ons.
24/7 local support
Our support is available in many countries in your local language. We also provide 24x7 SLA by default for no additional charge.
Moving from multiple inherited tools to a unified system has significantly improved our call flow management, making operations more efficient and ensuring greater operational resilience.
Craig Smith
EMED Group
Profesionální přístup společnosti Daktela na nás udělal velký dojem. Díky flexibilitě řešení je možné jej snadno integrovat s našimi stávajícími informačními systémy.
Ondřej Křivan
Seznam.cz
A Kifli.hu ügyfélszolgálata havonta 20-30 ezer ügyletet kezel, amelyet a Daktela omnichannel, felhőalapú call center szoftvere tesz zökkenőmentessé, támogatva a cég dinamikus növekedését.
Karakó Éva
Kifli.hu
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Peter Minich
Muziker
Implementarea Daktela a optimizat comunicarea și gestionarea interacțiunilor, redus timpul de răspuns și crescut satisfacția clienților, consolidând relațiile pe termen lung.
Roxana Popa
Klap
Vďaka úplnej integrácii kontrolujeme hovory, čo zvyšuje spokojnosť zákazníkov pomocou automatizovanej spätnej väzby a efektívnych reportovacích nástrojov.
Jakub Stehlík
CETIN
S popolno integracijo imamo celovit nadzor nad klici, kar nam omogoča izboljšanje zadovoljstva strank s samodejnimi povratnimi informacijami a orodji za kakovost v online in offline poročanju.
Jakub Stehlík
CETIN
Discover our features
We provide you with the communication channels and contact centre tools that you need to deliver top notch customer care day in, day out.
Calls through direct numbers or IVR extensions into call queues. Call recording, intelligent routing and personalised interactions.
E-mails / Helpdesk
Manage customer requests and internal tasks. Use advanced ticket categorisation, custom view settings and secure email integration.
Chats & SMS
Chat with customers on your website or online store. Customise your chat window. Send out personalised SMS and chat in real time.
Social media
Send direct messages on the most popular social media. Manage post comments on Facebook and Instagram.
Campaigns
Easily create call scripts and use them to dial manual, progressive or predictive campaigns.
Realtime & Wallboards
Keep an eye on your contact centre: monitor calls, assist agents, manage user states, and check stats.
Statistics & Reporting
Use one of our numerous ready-made statistics, group them into periodic reports or create fully customisable analytics to track what you need.
Knowledge Base
Search and view articles that contain your internal documents. Update them as needed and precisely control who can access which folders.
Stay in the loop anytime, anywhere
Stay connected across platforms with our Mobile App, Desktop App, and Browser Extension. Manage customer interactions seamlessly on any device, anytime, anywhere.
Mobile App
Use core features of your contact centre on the go. Calls, chats, emails, tickets and more – from anywhere.
Use voicebots and chatbots for routine communication. Automate repetitive tasks and get insights into your activities. Make your agents' work easier with our Copilot.
More about Daktela AI
Integrated with the tools you love
Out-of-the-box integrations including CRM contact synchronisation, CTI panels, SSO providers and workflow optimisation tools.
Starting with Daktela is a piece of cake
We will help you every step of the way during the onboarding process, and even after that. We’re happy to talk to you and we want you to talk to us.
Talk with us
Free demo
Setup
Customer Delight
Pay only for the features you really need
It's completely up to you which modules you want to use and pay for. Pick and mix different communication channels and extend them with optional add-ons.
