Everything you need to delight your customers in one place. Omnichannel reach, productivity tools, real-time overview and historical stats and reporting.
Let customers decide how they want to contact you: phone, email, web chat, SMS, direct messages and social media including comment management.
Easy to customise
It's completely up to you which modules you want to use and pay for. Pick and mix different communication channels and extend them with optional add-ons.
24/7 local support
Our support is available in many countries in your local language. We also provide 24x7 SLA by default for no additional charge.
The 11-member customer service team’s effectiveness is easily measured and optimized with reporting. Before Daktela, multiple softwares were used—now, Daktela replaces them all.
Attila Kőszegi
Leziter
Se společností Daktela spolupracujeme již více než 15 let. Díky jejich řešení jsme zefektivnili komunikaci, rozšířili zákaznickou základnu a zlepšili celkovou kvalitu zákaznické podpory.
Jaroslav Raboch
Benefit Plus
Pénzügyi szolgáltatóként fontos az adatbiztonság és gyors reagálás. A Daktela ezeket biztosítja, és analitikai eszközeivel folyamatosan optimalizálhatjuk ügyfélszolgálati folyamatainkat.
Katalin Héjja-Poszler
Barion Payment Zrt.
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Peter Minich
Muziker
Colaborarea cu Daktela a adus soluții eficiente, optimizând comunicarea, personalizarea ofertelor și gestionarea solicitărilor prin modulele Voce, Ticketing, WebChat și social media.
Raluca Vasile
Roxy Travel
Rýchlejšie odpovede a presvedčivý chatbot zvýšili spokojnosť a dôveru zákazníkov, čo potvrdzuje pozitívny feedback.
Roman Šnírer
eTabletka
Učinkovitost 11-članske ekipe za pomoč strankam je zdaj enostavno meriti in optimizirati s poročanjem. Daktela je nadomestila prej ločene sisteme in združila vse v eno rešitev.
Attila Kőszegi
Leziter
Discover our features
We provide you with the communication channels and contact centre tools that you need to deliver top notch customer care day in, day out.
Calls through direct numbers or IVR extensions into call queues. Call recording, intelligent routing and personalised interactions.
E-mails / Helpdesk
Manage customer requests and internal tasks. Use advanced ticket categorisation, custom view settings and secure email integration.
Chats & SMS
Chat with customers on your website or online store. Customise your chat window. Send out personalised SMS and chat in real time.
Social media
Send direct messages on the most popular social media. Manage post comments on Facebook and Instagram.
Campaigns
Easily create call scripts and use them to dial manual, progressive or predictive campaigns.
Realtime & Wallboards
Keep an eye on your contact centre: monitor calls, assist agents, manage user states, and check stats.
Statistics & Reporting
Use one of our numerous ready-made statistics, group them into periodic reports or create fully customisable analytics to track what you need.
Knowledge Base
Search and view articles that contain your internal documents. Update them as needed and precisely control who can access which folders.
Stay in the loop anytime, anywhere
Stay connected across platforms with our Mobile App, Desktop App, and Browser Extension. Manage customer interactions seamlessly on any device, anytime, anywhere.
Mobile App
Use core features of your contact centre on the go. Calls, chats, emails, tickets and more – from anywhere.
Use voicebots and chatbots for routine communication. Automate repetitive tasks and get insights into your activities. Make your agents' work easier with our Copilot.
More about Daktela AI
Integrated with the tools you love
Out-of-the-box integrations including CRM contact synchronisation, CTI panels, SSO providers and workflow optimisation tools.
Starting with Daktela is a piece of cake
We will help you every step of the way during the onboarding process, and even after that. We’re happy to talk to you and we want you to talk to us.
Talk with us
Free demo
Setup
Customer Delight
Pay only for the features you really need
It's completely up to you which modules you want to use and pay for. Pick and mix different communication channels and extend them with optional add-ons.
