DAKTELA WORKFORCE MANAGEMENT TOOL

AI-mazing simple
Workforce Management
for Call Centers
Shifts happen. Simple tool for omnichannel contact centre shift planning with built-in attendance tracking. AI-driven scheduling and forecasting.
Solution trusted by renowned brands
Welcome to the future of Workforce Management
PLANNING
Generate accurate traffic forecast that utilizes historical data
Improve your planning by anticipating customer demand with accurate AI-driven forecasts based on historical data across multiple channels. Easily edit and adjust forecasts in real-time to stay on top of changes.
SHIFT OPTIMIZATION
Schedule optimal shift plan and utilize traffic forecast and agent preferences
Create efficient schedules that enhance agent utilization while maintaining service levels. Utilize live data and adherence monitoring alongside a user-friendly drag-and-drop editing interface to simplify change management.
FLEXIBLE SCHEDULE
Agent self-scheduling
Give your agents more control over their schedules with our shift preference, trading, and holiday management tools. They can easily submit their availability, request shift changes, trade shifts with colleagues, and manage their holidays from anywhere using our user-friendly web application. Our workforce management tool works from anywhere and any device.
Streamline scheduling, optimize agent shifts, and enhance operational transparency
Drive cost efficiency
Improve agent utilization by having the right number of agents working on the right tasks. Reduce manual work with shift scheduling, stop agonising over complex spreadsheets.
Reduce agent turnover
Increase agent experience with modern and transparent scheduling experience that supports work-life balance. Give agents more control over their schedules and shift preferences.
Increase customer satisfaction
Achieve service goals with accurate forecasting that aligns with your business. Happy agents make happy customers.
Transparent shift plan accessible from anywhere
Access transparent shift plans from anywhere with Daktela's Workforce Management tool. This feature ensures that your team can view and manage schedules in real-time, no matter where they are.
Reduce manual scheduling work
Daktela WFM minimizes administrative tasks, allowing your team to focus on delivering excellent customer service while ensuring optimal staffing levels.
Create an optimal agent shift plan
Create an optimal agent shift plan with Daktela WFM. This feature helps you design efficient schedules, ensuring the right number of agents are available at the right times to meet customer demand.
Remove guesswork
Eliminate guesswork with Daktela's Workforce Management tool, which ensures you assign the correct number of agents to meet demand accurately.
Accurate Forecasting
Maximize forecast accuracy with AI algoritms, leveraging historical and real-time data for precise predictions.
Optimised Scheduling
Optimize scheduling through automation, leveraging shift templates, break rules, agent skills, and KPI objectives for maximum efficiency.
Omni-channel support
Create forecasts and schedules tailored to your omnichannel workflows, ensuring seamless support across multiple communication channels.
Analytics & Reporting
Gain immediate insight into agent performance to support real-time decision making.
Google calendar
Effortlessly sync schedules with Google Calendar integration in Daktela WFM. Empower agents with easy access to their shifts and enhance scheduling efficiency.
Micro shifts
Embrace operational flexibility with 15-minute shifts in Daktela WFM, unlocking unparalleled agility in your operations.
Payroll export
Easily monitor agent attendance and ensure adherence to schedules. With just one click, export working hours data for payroll processing.
Shift requests
Empower agents to take control of their schedules, vacation and enhance work-life balance, and ensure smooth operations with streamlined request processing.
PRICE LIST
Transparent and affordable pricing​
Agent
€20
/month
Includes all AI-mazing features of workforce management like generating optimal shift plans and traffic prediction. Includes 24x7 support.
Admin
FREE
Users who do not have shifts scheduled are free.
Setup
€300
We are available to assist you at every stage of the implementation process. You have our support.
Customization
€96
/hour
It brings us joy to connect Daktela WFM with your system. Share with us your requirements.
FAQ
Discover responses to the most common queries
What is workforce management in call centres?
How is number of agents predicted?
Why is workforce management important in the call center?
How can workforce management makes happier agents?
How can workforce management software save money?
Can I integrate WFM with other systems in my company?
How long does it take to implement Daktela WFM?
What is best workforce management tool for call center?
Don’t take our word for it, look what our clients have to say
The 11-member customer service team’s effectiveness is easily measured and optimized with reporting. Before Daktela, multiple softwares were used—now, Daktela replaces them all.
Attila Kőszegi
Leziter
Our customers come first. Daktela provides a secure, scalable, and cost-effective solution, supporting new channels like SMS and WhatsApp while enabling hybrid work for our team.
Ciaran O’Toole
Golden Charter
Se společností Daktela spolupracujeme již více než 15 let. Díky jejich řešení jsme zefektivnili komunikaci, rozšířili zákaznickou základnu a zlepšili celkovou kvalitu zákaznické podpory.
Jaroslav Raboch
Benefit Plus
Již více než 8 let se spoléháme na řešení společnosti Daktela. Každý den je používá více než 1 000 našich agentů, což nám umožňuje poskytovat našim klientům špičkové služby.
Petr Studnička
Conectart
A Leziter az online vásárlói bizalom és stratégiai döntések révén növelte bevételeit. A hatékonyabb munkavégzés érdekében bevezették a Daktelát, amelyet most minden részleg használ.
Attila Kőszegi
Leziter
A Daktela omnichannel megoldás bevezetésére azért volt szükség, hogy egy átfogó ügyfélkezelési rendszer egyszerűsítse a kommunikációt és hatékonyabbá tegye a call center működését.
Peter Minich
Muziker
Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.
Peter Minich
Muziker
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Peter Minich
Muziker
Sa punom integracijom imamo potpunu kontrolu nad pozivima, što nam omogućava da poboljšamo zadovoljstvo klijenata koristeći automatske povratne informacije i kvalitetne alate za izveštavanje.
Jakub Stehlík
CETIN
Implementarea Daktela a optimizat gestionarea apelurilor și relațiile cu clienții, crescând eficiența și succesul. Sistemul integrat susține obiectivele noastre și relațiile pe termen lung.
Camelia Roșoga
VITAS
Daktela ne-a oferit soluții tehnice și suport profesional, optimizând call center-ul și automatizând procesele. Suntem în negocieri pentru extinderea funcționalităților.
Octavian Burlan
HILS Development
Rýchlejšie odpovede a presvedčivý chatbot zvýšili spokojnosť a dôveru zákazníkov, čo potvrdzuje pozitívny feedback.
Roman Šnírer
eTabletka
Hlavným dôvodom zavedenia omnichannel riešenia Daktela bola potreba efektívneho nástroja na riadenie podpory, ktorý zjednodušuje komunikáciu a zlepšuje výkon kontaktného centra.
Peter Minich
Muziker
S popolno integracijo imamo celovit nadzor nad klici, kar nam omogoča izboljšanje zadovoljstva strank s samodejnimi povratnimi informacijami a orodji za kakovost v online in offline poročanju.
Jakub Stehlík
CETIN
Naše stranke so prioriteta. Daktela ponuja varno, zanesljivo in stroškovno učinkovito rešitev, ki podpira SMS, WhatsApp in hibridno delo, hkrati pa omogoča enostavno širitev komunikacije.
Ciaran O’Toole
Golden Charter
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