AI-mazing simple
Workforce Management
for Call Centers
Shifts happen. Simple tool for omnichannel contact centre shift planning with built-in attendance tracking. AI-driven scheduling and forecasting.
Solution trusted by renowned brands
Welcome to the future of Workforce Management
Generate accurate traffic forecast that utilizes historical data
Improve your planning by anticipating customer demand with accurate AI-driven forecasts based on historical data across multiple channels. Easily edit and adjust forecasts in real-time to stay on top of changes.
Schedule optimal shift plan and utilize traffic forecast and agent preferences
Create efficient schedules that enhance agent utilization while maintaining service levels. Utilize live data and adherence monitoring alongside a user-friendly drag-and-drop editing interface to simplify change management.
Agent self-scheduling
Give your agents more control over their schedules with our shift preference, trading, and holiday management tools. They can easily submit their availability, request shift changes, trade shifts with colleagues, and manage their holidays from anywhere using our user-friendly web application. Our workforce management tool works from anywhere and any device.
Streamline scheduling, optimize agent shifts, and enhance operational transparency
Drive cost efficiency
Improve agent utilization by having the right number of agents working on the right tasks. Reduce manual work with shift scheduling, stop agonising over complex spreadsheets.
Reduce agent turnover
Increase agent experience with modern and transparent scheduling experience that supports work-life balance. Give agents more control over their schedules and shift preferences.
Increase customer satisfaction
Achieve service goals with accurate forecasting that aligns with your business. Happy agents make happy customers.
Transparent shift plan accessible from anywhere
Access transparent shift plans from anywhere with Daktela's Workforce Management tool. This feature ensures that your team can view and manage schedules in real-time, no matter where they are.
Reduce manual scheduling work
Daktela WFM minimizes administrative tasks, allowing your team to focus on delivering excellent customer service while ensuring optimal staffing levels.
Create an optimal agent shift plan
Create an optimal agent shift plan with Daktela WFM. This feature helps you design efficient schedules, ensuring the right number of agents are available at the right times to meet customer demand.
Remove guesswork
Eliminate guesswork with Daktela's Workforce Management tool, which ensures you assign the correct number of agents to meet demand accurately.
Accurate Forecasting
Maximize forecast accuracy with AI algoritms, leveraging historical and real-time data for precise predictions.
Optimised Scheduling
Optimize scheduling through automation, leveraging shift templates, break rules, agent skills, and KPI objectives for maximum efficiency.
Omni-channel support
Create forecasts and schedules tailored to your omnichannel workflows, ensuring seamless support across multiple communication channels.
Analytics & Reporting
Gain immediate insight into agent performance to support real-time decision making.
Google calendar
Effortlessly sync schedules with Google Calendar integration in Daktela WFM. Empower agents with easy access to their shifts and enhance scheduling efficiency.
Micro shifts
Embrace operational flexibility with 15-minute shifts in Daktela WFM, unlocking unparalleled agility in your operations.
Payroll export
Easily monitor agent attendance and ensure adherence to schedules. With just one click, export working hours data for payroll processing.
Shift requests
Empower agents to take control of their schedules, vacation and enhance work-life balance, and ensure smooth operations with streamlined request processing.
Transparent and affordable pricing​
Includes all AI-mazing features of workforce management like generating optimal shift plans and traffic prediction. Includes 24x7 support.
Users who do not have shifts scheduled are free.
We are available to assist you at every stage of the implementation process. You have our support.
It brings us joy to connect Daktela WFM with your system. Share with us your requirements.
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Don’t take our word for it, look what our clients have to say
We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.
Ludmila Foltýnová
We are thoroughly impressed with Daktela's professionalism. The flexibility of the solution means it can easily integrate with our existing information systems.
Ondřej Křivan
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