MANUFACTURING

Enhance communication for a competitive advantage

Establish a unified contact centre ensuring no call, email, or message goes unanswered.

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Trusted by industry leaders
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Powerful features that stream

Your Business

24/7 Support
Access round-the-clock support via phone, email, and chat, automatically. Our highly qualified technical support is available in 8 languages.
Native Omnichannel
Engage customers on their preferred channels—phone, email, or social media—while keeping a complete history in one organised thread.
Flexibility and Scalability
Select only the channels you require. As your company grows, Daktela will grow with you and adjust to your evolving needs.
All the essential features for working secure and productively
Security as Our Number One Priority
Data is the most valuable thing that companies have today. At the same time, they are increasingly dependent on information and its reliable processing.
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AI Illustration
AI Illustration
Automate with Artificial Intelligence
Automate repetitive queries with our powerful AI tools by integrating Daktela with your e-commerce system, enabling an assistant capable of managing unlimited customer enquiries simultaneously.
Daktela AI
Fast-track routing
Daktela identifies callers and connects them to the best agent, eliminating unnecessary call forwarding.
Call steering
Customer Connection
Digital transformation has radically altered the way individuals communicate with service and goods providers.
Omnichannel
Don’t take our word for it, look what our clients have to say
With rapid e-shop growth, we chose Daktela for communication control. The Christmas rush proved the value of early optimization. Daktela is now key to our customer care.
Peter Minich
Muziker
The 11-member customer service team’s effectiveness is easily measured and optimized with reporting. Before Daktela, multiple softwares were used—now, Daktela replaces them all.
Attila Kőszegi
Leziter
Profesionální přístup společnosti Daktela na nás udělal velký dojem. Díky flexibilitě řešení je možné jej snadno integrovat s našimi stávajícími informačními systémy.
Ondřej Křivan
Seznam.cz
Již více než 8 let se spoléháme na řešení společnosti Daktela. Každý den je používá více než 1 000 našich agentů, což nám umožňuje poskytovat našim klientům špičkové služby.
Petr Studnička
Conectart
A Daktela omnichannel megoldása lehetővé tette a nagy mennyiségű ügyfélmegkeresés hatékony kezelését. A rugalmasság és automata elosztás javította válaszadási mutatóinkat.
Berecz Samira
Árukereső.hu
Pénzügyi szolgáltatóként fontos az adatbiztonság és gyors reagálás. A Daktela ezeket biztosítja, és analitikai eszközeivel folyamatosan optimalizálhatjuk ügyfélszolgálati folyamatainkat.
Katalin Héjja-Poszler
Barion Payment Zrt.
Chatbot AI znacznie zmniejszył liczbę zapytań dla operatorów, co pozwoliło zaoszczędzić zasoby jednego etatu – bez skomplikowanej integracji, naturalnie i automatycznie.
Jan Vepřek
CETIN
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
AI četbot nam je pomogao da smanjimo broj upita za operatere i uštedimo kapacitet jednog radnog mesta – bez složene integracije, prirodno i automatski.
Jan Vepřek
CETIN
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Peter Minich
Muziker
Colaborarea cu Daktela a adus soluții eficiente, optimizând comunicarea, personalizarea ofertelor și gestionarea solicitărilor prin modulele Voce, Ticketing, WebChat și social media.
Raluca Vasile
Roxy Travel
Daktela ne-a oferit soluții tehnice și suport profesional, optimizând call center-ul și automatizând procesele. Suntem în negocieri pentru extinderea funcționalităților.
Octavian Burlan
HILS Development
Rýchlejšie odpovede a presvedčivý chatbot zvýšili spokojnosť a dôveru zákazníkov, čo potvrdzuje pozitívny feedback.
Roman Šnírer
eTabletka
S Daktelou sme veľmi spokojní. Naplnili sa naše očakávania a získali sme spoľahlivého partnera pre manažment našej zákazníckej podpory, čo nám pomôže v ďalšom raste.
Filip Fürek
Powerlogy
Učinkovitost 11-članske ekipe za pomoč strankam je zdaj enostavno meriti in optimizirati s poročanjem. Daktela je nadomestila prej ločene sisteme in združila vse v eno rešitev.
Attila Kőszegi
Leziter
Z družbo Daktela smo zelo zadovoljni. Izpolnili so naša pričakovanja in pridobili smo zanesljivega partnerja za upravljanje podpore strankam, ki nam bo pomagal pri nadaljnji rasti.
Filip Fürek
Powerlogy
Seamlessly Integrate Your Helpdesk
Daktela integrate Google
Daktela integrate Shoptet
Daktela integrate Microsoft Active Directory
Daktela integrate Salesforce
Daktela integrate Hubspot
Daktela integrate Pohoda
All Integrations

Frequently Asked Questions – Manufacturing & Industrial

Daktela centralizes channels like voice, email, chat, SMS, social media, and WhatsApp into a single workspace. For manufacturing teams this means line-level support, field service, warranty queries, dealer/distributor care, and supplier coordination are all handled in one place with full context.

Yes. With open APIs and webhooks, Daktela connects to ERP (e.g., SAP), MES, CMMS, PLM and custom apps. Tickets can reference work orders, machines, serial numbers and spare parts so agents see real status without switching tools.

AI chat/voice/mail bots handle routine requests such as order status, shipment tracking, RMA steps, spare-part availability or known machine errors. Human agents focus on diagnostics and escalations, improving response and resolution times.

Yes. Desktop and mobile apps let technicians accept jobs, add photos/notes, scan serials, and update ticket status on site. All interactions stay linked to the customer, asset and case history for full traceability.

Built-in dashboards track volumes, SLA compliance, first-response and resolution times, agent/partner performance, channel mix and backlog trends. Create custom views or export data for quality, warranty and after-sales reviews.

Daktela offers enterprise-grade security: SSO (e.g., OAuth 2.0, Entra ID), role-based access, audit logs, encryption in transit & at rest, and GDPR compliance—important when handling customer, dealer and machine-related data.

A pilot can go live quickly with core channels and basic automations. Next we tailor workflows, AI scenarios and integrations (ERP/MES/CMMS). Start with a free 14-day trial or request a guided demo to scope your use case.

Experience Daktela free for 14 days
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