MANUFACTURING

Enhance communication for a competitive advantage

Establish a unified contact centre ensuring no call, email, or message goes unanswered.

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Trusted by industry leaders

Powerful features that stream

Your Business

24/7 Support

Access round-the-clock support via phone, email, and chat, automatically. Our highly qualified technical support is available in 8 languages.

Native Omnichannel

Engage customers on their preferred channels—phone, email, or social media—while keeping a complete history in one organised thread.

Flexibility and Scalability

Select only the channels you require. As your company grows, Daktela will grow with you and adjust to your evolving needs.

All the essential features for working secure and productively

Security as Our Number One Priority

Data is the most valuable thing that companies have today. At the same time, they are increasingly dependent on information and its reliable processing.

Automate with Artificial Intelligence

Automate repetitive queries with our powerful AI tools by integrating Daktela with your e-commerce system, enabling an assistant capable of managing unlimited customer enquiries simultaneously.

Daktela AI

Fast-track routing

Daktela identifies callers and connects them to the best agent, eliminating unnecessary call forwarding.

Call steering

Customer Connection

Digital transformation has radically altered the way individuals communicate with service and goods providers.

Omnichannel

Don’t take our word for it, look what our clients have to say

With rapid e-shop growth, we chose Daktela for communication control. The Christmas rush proved the value of early optimization. Daktela is now key to our customer care.

Peter Minich

Muziker

The 11-member customer service team’s effectiveness is easily measured and optimized with reporting. Before Daktela, multiple softwares were used—now, Daktela replaces them all.

Attila Kőszegi

Leziter

Se společností Daktela spolupracujeme již více než 15 let. Díky jejich řešení jsme zefektivnili komunikaci, rozšířili zákaznickou základnu a zlepšili celkovou kvalitu zákaznické podpory.

Jaroslav Raboch

Benefit Plus

Profesionální přístup společnosti Daktela na nás udělal velký dojem. Díky flexibilitě řešení je možné jej snadno integrovat s našimi stávajícími informačními systémy.

Ondřej Křivan

Seznam.cz

A Leziter az online vásárlói bizalom és stratégiai döntések révén növelte bevételeit. A hatékonyabb munkavégzés érdekében bevezették a Daktelát, amelyet most minden részleg használ.

Attila Kőszegi

Leziter

A Kifli.hu ügyfélszolgálata havonta 20-30 ezer ügyletet kezel, amelyet a Daktela omnichannel, felhőalapú call center szoftvere tesz zökkenőmentessé, támogatva a cég dinamikus növekedését.

Karakó Éva

Kifli.hu

Chatbot AI znacznie zmniejszył liczbę zapytań dla operatorów, co pozwoliło zaoszczędzić zasoby jednego etatu – bez skomplikowanej integracji, naturalnie i automatycznie.

Jan Vepřek

CETIN

Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.

Peter Minich

Muziker

AI četbot nam je pomogao da smanjimo broj upita za operatere i uštedimo kapacitet jednog radnog mesta – bez složene integracije, prirodno i automatski.

Jan Vepřek

CETIN

Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.

Peter Minich

Muziker

Colaborarea cu Daktela a adus soluții eficiente, optimizând comunicarea, personalizarea ofertelor și gestionarea solicitărilor prin modulele Voce, Ticketing, WebChat și social media.

Raluca Vasile

Roxy Travel

Daktela a optimizat comunicarea și a îmbunătățit eficiența, contribuind la atingerea rapidă a obiectivelor noastre și la o experiență mai bună pentru clienți.

Ovidiu Popescu

GoIT

Hlavným dôvodom zavedenia omnichannel riešenia Daktela bola potreba efektívneho nástroja na riadenie podpory, ktorý zjednodušuje komunikáciu a zlepšuje výkon kontaktného centra.

Peter Minich

Muziker

S Daktelou sme veľmi spokojní. Naplnili sa naše očakávania a získali sme spoľahlivého partnera pre manažment našej zákazníckej podpory, čo nám pomôže v ďalšom raste.

Filip Fürek

Powerlogy

Zaradi rasti e-trgovine smo izbrali Daktelo za nadzor komunikacije. Božič 2019 nas naučil, da je zgodnja optimizacija ključna. Daktela je zdaj nepogrešljiv del naše skrbi za stranke.

Peter Minich

Muziker

Z družbo Daktela smo zelo zadovoljni. Izpolnili so naša pričakovanja in pridobili smo zanesljivega partnerja za upravljanje podpore strankam, ki nam bo pomagal pri nadaljnji rasti.

Filip Fürek

Powerlogy

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Frequently Asked Questions – Manufacturing & Industrial

Daktela centralizes channels like voice, email, chat, SMS, social media, and WhatsApp into a single workspace. For manufacturing teams this means line-level support, field service, warranty queries, dealer/distributor care, and supplier coordination are all handled in one place with full context.

Yes. With open APIs and webhooks, Daktela connects to ERP (e.g., SAP), MES, CMMS, PLM and custom apps. Tickets can reference work orders, machines, serial numbers and spare parts so agents see real status without switching tools.

AI chat/voice/mail bots handle routine requests such as order status, shipment tracking, RMA steps, spare-part availability or known machine errors. Human agents focus on diagnostics and escalations, improving response and resolution times.

Yes. Desktop and mobile apps let technicians accept jobs, add photos/notes, scan serials, and update ticket status on site. All interactions stay linked to the customer, asset and case history for full traceability.

Built-in dashboards track volumes, SLA compliance, first-response and resolution times, agent/partner performance, channel mix and backlog trends. Create custom views or export data for quality, warranty and after-sales reviews.

Daktela offers enterprise-grade security: SSO (e.g., OAuth 2.0, Entra ID), role-based access, audit logs, encryption in transit & at rest, and GDPR compliance—important when handling customer, dealer and machine-related data.

A pilot can go live quickly with core channels and basic automations. Next we tailor workflows, AI scenarios and integrations (ERP/MES/CMMS). Start with a free 14-day trial or request a guided demo to scope your use case.

MANUFACTURING

Enhance communication for a competitive advantage

Powerful features that stream

Your Business

Frequently Asked Questions – Manufacturing & Industrial

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