MANUFACTURING

Enhance communication for a competitive advantage

Establish a unified contact centre ensuring no call, email, or message goes unanswered.

Talk to an expert

Trusted by industry leaders

Powerful features that stream

Your Business

24/7 Support

Access round-the-clock support via phone, email, and chat, automatically. Our highly qualified technical support is available in 8 languages.

Native Omnichannel

Engage customers on their preferred channels—phone, email, or social media—while keeping a complete history in one organised thread.

Flexibility and Scalability

Select only the channels you require. As your company grows, Daktela will grow with you and adjust to your evolving needs.

All the essential features for working secure and productively

Security as Our Number One Priority

Data is the most valuable thing that companies have today. At the same time, they are increasingly dependent on information and its reliable processing.

Automate with Artificial Intelligence

Automate repetitive queries with our powerful AI tools by integrating Daktela with your e-commerce system, enabling an assistant capable of managing unlimited customer enquiries simultaneously.

Daktela AI

Fast-track routing

Daktela identifies callers and connects them to the best agent, eliminating unnecessary call forwarding.

Call steering

Customer Connection

Digital transformation has radically altered the way individuals communicate with service and goods providers.

Omnichannel

Don’t take our word for it, look what our clients have to say

With rapid e-shop growth, we chose Daktela for communication control. The Christmas rush proved the value of early optimization. Daktela is now key to our customer care.

Peter Minich

Muziker

Moving from multiple inherited tools to a unified system has significantly improved our call flow management, making operations more efficient and ensuring greater operational resilience.

Craig Smith

EMED Group

Profesionální přístup společnosti Daktela na nás udělal velký dojem. Díky flexibilitě řešení je možné jej snadno integrovat s našimi stávajícími informačními systémy.

Ondřej Křivan

Seznam.cz

Již více než 8 let se spoléháme na řešení společnosti Daktela. Každý den je používá více než 1 000 našich agentů, což nám umožňuje poskytovat našim klientům špičkové služby.

Petr Studnička

Conectart

A Daktela omnichannel megoldása lehetővé tette a nagy mennyiségű ügyfélmegkeresés hatékony kezelését. A rugalmasság és automata elosztás javította válaszadási mutatóinkat.

Berecz Samira

Árukereső.hu

Nagyon elégedettek vagyunk a Daktelával. Betartották ígéreteiket, és megbízható partnert nyertünk ügyfélszolgálatunk irányításához, amely támogatja további növekedésünket.

Filip Fürek

Powerlogy

Chatbot AI znacznie zmniejszył liczbę zapytań dla operatorów, co pozwoliło zaoszczędzić zasoby jednego etatu – bez skomplikowanej integracji, naturalnie i automatycznie.

Jan Vepřek

CETIN

Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.

Filip Fürek

Powerlogy

Veoma smo zadovoljni Daktelom. Ispunili su naša očekivanja. Dobili smo pouzdanog partnera za upravljanje našom korisničkom podrškom, što će nam pomoći u daljem rastu.

Filip Fürek

Powerlogy

AI četbot nam je pomogao da smanjimo broj upita za operatere i uštedimo kapacitet jednog radnog mesta – bez složene integracije, prirodno i automatski.

Jan Vepřek

CETIN

Colaborarea cu Daktela a adus soluții eficiente, optimizând comunicarea, personalizarea ofertelor și gestionarea solicitărilor prin modulele Voce, Ticketing, WebChat și social media.

Raluca Vasile

Roxy Travel

Implementarea Daktela a optimizat comunicarea și gestionarea interacțiunilor, redus timpul de răspuns și crescut satisfacția clienților, consolidând relațiile pe termen lung.

Roxana Popa

Klap

S Daktelou sme veľmi spokojní. Naplnili sa naše očakávania a získali sme spoľahlivého partnera pre manažment našej zákazníckej podpory, čo nám pomôže v ďalšom raste.

Filip Fürek

Powerlogy

Rýchlejšie odpovede a presvedčivý chatbot zvýšili spokojnosť a dôveru zákazníkov, čo potvrdzuje pozitívny feedback.

Roman Šnírer

eTabletka

Naše stranke so prioriteta. Daktela ponuja varno, zanesljivo in stroškovno učinkovito rešitev, ki podpira SMS, WhatsApp in hibridno delo, hkrati pa omogoča enostavno širitev komunikacije.

Ciaran O’Toole

Golden Charter

Prehod z več podedovanih orodij na enoten sistem nam je omogočil veliko bolj učinkovito in uspešno upravljanje naših klicnih tokov, hkrati pa je zagotovil tudi večjo operativno odpornost.

Craig Smith

EMED Group

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Frequently Asked Questions – Manufacturing & Industrial

Daktela centralizes channels like voice, email, chat, SMS, social media, and WhatsApp into a single workspace. For manufacturing teams this means line-level support, field service, warranty queries, dealer/distributor care, and supplier coordination are all handled in one place with full context.

Yes. With open APIs and webhooks, Daktela connects to ERP (e.g., SAP), MES, CMMS, PLM and custom apps. Tickets can reference work orders, machines, serial numbers and spare parts so agents see real status without switching tools.

AI chat/voice/mail bots handle routine requests such as order status, shipment tracking, RMA steps, spare-part availability or known machine errors. Human agents focus on diagnostics and escalations, improving response and resolution times.

Yes. Desktop and mobile apps let technicians accept jobs, add photos/notes, scan serials, and update ticket status on site. All interactions stay linked to the customer, asset and case history for full traceability.

Built-in dashboards track volumes, SLA compliance, first-response and resolution times, agent/partner performance, channel mix and backlog trends. Create custom views or export data for quality, warranty and after-sales reviews.

Daktela offers enterprise-grade security: SSO (e.g., OAuth 2.0, Entra ID), role-based access, audit logs, encryption in transit & at rest, and GDPR compliance—important when handling customer, dealer and machine-related data.

A pilot can go live quickly with core channels and basic automations. Next we tailor workflows, AI scenarios and integrations (ERP/MES/CMMS). Start with a free 14-day trial or request a guided demo to scope your use case.

MANUFACTURING

Enhance communication for a competitive advantage

Powerful features that stream

Your Business

Frequently Asked Questions – Manufacturing & Industrial

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