MANUFACTURING

Enhance communication for a competitive advantage

Establish a unified contact centre ensuring no call, email, or message goes unanswered.

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Trusted by industry leaders

Powerful features that stream

Your Business

24/7 Support

Access round-the-clock support via phone, email, and chat, automatically. Our highly qualified technical support is available in 8 languages.

Native Omnichannel

Engage customers on their preferred channels—phone, email, or social media—while keeping a complete history in one organised thread.

Flexibility and Scalability

Select only the channels you require. As your company grows, Daktela will grow with you and adjust to your evolving needs.

All the essential features for working secure and productively

Security as Our Number One Priority

Data is the most valuable thing that companies have today. At the same time, they are increasingly dependent on information and its reliable processing.

Automate with Artificial Intelligence

Automate repetitive queries with our powerful AI tools by integrating Daktela with your e-commerce system, enabling an assistant capable of managing unlimited customer enquiries simultaneously.

Daktela AI

Fast-track routing

Daktela identifies callers and connects them to the best agent, eliminating unnecessary call forwarding.

Call steering

Customer Connection

Digital transformation has radically altered the way individuals communicate with service and goods providers.

Omnichannel

Don’t take our word for it, look what our clients have to say

Our customers come first. Daktela provides a secure, scalable, and cost-effective solution, supporting new channels like SMS and WhatsApp while enabling hybrid work for our team.

Ciaran O’Toole

Golden Charter

Moving from multiple inherited tools to a unified system has significantly improved our call flow management, making operations more efficient and ensuring greater operational resilience.

Craig Smith

EMED Group

Se společností Daktela spolupracujeme již více než 15 let. Díky jejich řešení jsme zefektivnili komunikaci, rozšířili zákaznickou základnu a zlepšili celkovou kvalitu zákaznické podpory.

Jaroslav Raboch

Benefit Plus

Již více než 8 let se spoléháme na řešení společnosti Daktela. Každý den je používá více než 1 000 našich agentů, což nám umožňuje poskytovat našim klientům špičkové služby.

Petr Studnička

Conectart

A Daktela omnichannel megoldás bevezetésére azért volt szükség, hogy egy átfogó ügyfélkezelési rendszer egyszerűsítse a kommunikációt és hatékonyabbá tegye a call center működését.

Peter Minich

Muziker

Nagyon elégedettek vagyunk a Daktelával. Betartották ígéreteiket, és megbízható partnert nyertünk ügyfélszolgálatunk irányításához, amely támogatja további növekedésünket.

Filip Fürek

Powerlogy

Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.

Peter Minich

Muziker

Chatbot AI znacznie zmniejszył liczbę zapytań dla operatorów, co pozwoliło zaoszczędzić zasoby jednego etatu – bez skomplikowanej integracji, naturalnie i automatycznie.

Jan Vepřek

CETIN

Veoma smo zadovoljni Daktelom. Ispunili su naša očekivanja. Dobili smo pouzdanog partnera za upravljanje našom korisničkom podrškom, što će nam pomoći u daljem rastu.

Filip Fürek

Powerlogy

Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.

Peter Minich

Muziker

Daktela ne-a oferit soluții tehnice și suport profesional, optimizând call center-ul și automatizând procesele. Suntem în negocieri pentru extinderea funcționalităților.

Octavian Burlan

HILS Development

Colaborarea haaus – Daktela a optimizat Customer Care, extins baza de clienți și diversificat canalele de comunicare. Soluțiile tehnice și suportul Daktela România au fost cheia succesului.

Alex Tapu

Haaus.ro

Rýchlejšie odpovede a presvedčivý chatbot zvýšili spokojnosť a dôveru zákazníkov, čo potvrdzuje pozitívny feedback.

Roman Šnírer

eTabletka

Hlavným dôvodom zavedenia omnichannel riešenia Daktela bola potreba efektívneho nástroja na riadenie podpory, ktorý zjednodušuje komunikáciu a zlepšuje výkon kontaktného centra.

Peter Minich

Muziker

AI klepetalnik je zmanjšal število poizvedb za operaterje in nam prihranil zmogljivost enega delovnega mesta – brez zapletene integracije, naravno in samodejno.

Jan Vepřek

CETIN

Zaradi rasti e-trgovine smo izbrali Daktelo za nadzor komunikacije. Božič 2019 nas naučil, da je zgodnja optimizacija ključna. Daktela je zdaj nepogrešljiv del naše skrbi za stranke.

Peter Minich

Muziker

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Frequently Asked Questions – Manufacturing & Industrial

Daktela centralizes channels like voice, email, chat, SMS, social media, and WhatsApp into a single workspace. For manufacturing teams this means line-level support, field service, warranty queries, dealer/distributor care, and supplier coordination are all handled in one place with full context.

Yes. With open APIs and webhooks, Daktela connects to ERP (e.g., SAP), MES, CMMS, PLM and custom apps. Tickets can reference work orders, machines, serial numbers and spare parts so agents see real status without switching tools.

AI chat/voice/mail bots handle routine requests such as order status, shipment tracking, RMA steps, spare-part availability or known machine errors. Human agents focus on diagnostics and escalations, improving response and resolution times.

Yes. Desktop and mobile apps let technicians accept jobs, add photos/notes, scan serials, and update ticket status on site. All interactions stay linked to the customer, asset and case history for full traceability.

Built-in dashboards track volumes, SLA compliance, first-response and resolution times, agent/partner performance, channel mix and backlog trends. Create custom views or export data for quality, warranty and after-sales reviews.

Daktela offers enterprise-grade security: SSO (e.g., OAuth 2.0, Entra ID), role-based access, audit logs, encryption in transit & at rest, and GDPR compliance—important when handling customer, dealer and machine-related data.

A pilot can go live quickly with core channels and basic automations. Next we tailor workflows, AI scenarios and integrations (ERP/MES/CMMS). Start with a free 14-day trial or request a guided demo to scope your use case.

MANUFACTURING

Enhance communication for a competitive advantage

Powerful features that stream

Your Business

Frequently Asked Questions – Manufacturing & Industrial

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