Integrations

As an open solution, the Daktela platform provides pre-built integration tools for popular CRM, e-shop, WFM, and back-office systems. Some integrations can be activated directly in the Daktela interface with just a few clicks, while others include a smart phone bar within the application.

Request integration

Easy setup

Automatic data synchronisation

Productivity increase

Ready-made integrations

Authentication Intagrations

CRM Integrations

External Libraries

Reporting Integrations

CTI Panels

Custom Integrations

Payment Integrations

Different Approaches

App Customisation

Screen pop

Integrate your external app in a pop-up window.

iFrame widget

Display your external app in agent activities in Daktela.

Events

API calls enabling communication between Daktela and your system based on events.

Development

Rest API

Direct communication between your system and Daktela.

PHP SDK

Integration of agent functions on the client side of your application.

JS SDK

Integration of agent functions on the client side of your application.

Dart SDK

Integration using our REST API in your mobile app using the Flutter platform.

Don’t take our word for it, look what our clients have to say

The 11-member customer service team’s effectiveness is easily measured and optimized with reporting. Before Daktela, multiple softwares were used—now, Daktela replaces them all.

Attila Kőszegi

Leziter

Moving from multiple inherited tools to a unified system has significantly improved our call flow management, making operations more efficient and ensuring greater operational resilience.

Craig Smith

EMED Group

Profesionální přístup společnosti Daktela na nás udělal velký dojem. Díky flexibilitě řešení je možné jej snadno integrovat s našimi stávajícími informačními systémy.

Ondřej Křivan

Seznam.cz

We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.

Ludmila Foltýnová

NOTINO

Nagyon elégedettek vagyunk a Daktelával. Betartották ígéreteiket, és megbízható partnert nyertünk ügyfélszolgálatunk irányításához, amely támogatja további növekedésünket.

Filip Fürek

Powerlogy

A Kifli.hu ügyfélszolgálata havonta 20-30 ezer ügyletet kezel, amelyet a Daktela omnichannel, felhőalapú call center szoftvere tesz zökkenőmentessé, támogatva a cég dinamikus növekedését.

Karakó Éva

Kifli.hu

Chatbot AI znacznie zmniejszył liczbę zapytań dla operatorów, co pozwoliło zaoszczędzić zasoby jednego etatu – bez skomplikowanej integracji, naturalnie i automatycznie.

Jan Vepřek

CETIN

Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.

Peter Minich

Muziker

AI četbot nam je pomogao da smanjimo broj upita za operatere i uštedimo kapacitet jednog radnog mesta – bez složene integracije, prirodno i automatski.

Jan Vepřek

CETIN

Veoma smo zadovoljni Daktelom. Ispunili su naša očekivanja. Dobili smo pouzdanog partnera za upravljanje našom korisničkom podrškom, što će nam pomoći u daljem rastu.

Filip Fürek

Powerlogy

Colaborarea haaus – Daktela a optimizat Customer Care, extins baza de clienți și diversificat canalele de comunicare. Soluțiile tehnice și suportul Daktela România au fost cheia succesului.

Alex Tapu

Haaus.ro

Daktela a optimizat comunicarea și a îmbunătățit eficiența, contribuind la atingerea rapidă a obiectivelor noastre și la o experiență mai bună pentru clienți.

Ovidiu Popescu

GoIT

AI chatbot znížil počet dopytov pre operátorov a ušetril kapacitu jedného úväzku – bez zložitej integrácie, prirodzene a automaticky.

Jan Vepřek

CETIN

Rýchlejšie odpovede a presvedčivý chatbot zvýšili spokojnosť a dôveru zákazníkov, čo potvrdzuje pozitívny feedback.

Roman Šnírer

eTabletka

Prehod z več podedovanih orodij na enoten sistem nam je omogočil veliko bolj učinkovito in uspešno upravljanje naših klicnih tokov, hkrati pa je zagotovil tudi večjo operativno odpornost.

Craig Smith

EMED Group

Zaradi rasti e-trgovine smo izbrali Daktelo za nadzor komunikacije. Božič 2019 nas naučil, da je zgodnja optimizacija ključna. Daktela je zdaj nepogrešljiv del naše skrbi za stranke.

Peter Minich

Muziker

More Testimonials

Experience Daktela free for 14 days

Request a free demo

Integrations

Easy setup

Automatic data synchronisation

Productivity increase

Ready-made integrations

Authentication Intagrations

CRM Integrations

External Libraries

Reporting Integrations

CTI Panels

Custom Integrations

Payment Integrations

Different Approaches

App Customisation

Screen pop

iFrame widget

Events

Development

Rest API

PHP SDK

JS SDK

Dart SDK

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