Ensure your team is proficient in using Daktela at every necessary level. From operators handling incoming calls to administrators setting up the system for your entire contact center. Pick from our various training modules.
Intro & Dashboard
Introduction to system logic, basic functions, and user settings.
All necessary settings for efficient contact center operation.
Duration:
120 - 180 min
Role:
Admin / Team leader
Manager Tasks
Reports, dashboards, and performance optimization.
Duration:
60 - 120 min
Role:
Team leader
All roles
Individually tailored
Online & offline
1 - 3 hours
Recording available
Daktela Academy Admincamp
Focused on key users, Admincamp equips you to manage administrative tasks in Daktela, making you a fully trained expert with advanced system understanding. You will be empowered you to make changes independently and reduce reliance on our support team, ensuring time and cost efficiency.
For a hands on training of your key team members, Admincamp is the answer.
Admins
Offline training
5 days
Extensive materials
Daktela Certificate
Hear from our partners
Find out how our customers have benefited from using Daktela to provide superior customer care.
I feel that our cooperation with Daktela is very professional. I also appreciate the flexibility in integrating our information systems into Daktela's solution.
Ondřej Křivan
Seznam.cz
Daktela Academy Online
Our online learning platform includes courses for operators, team leaders, and administrators. Lessons are viewable on YouTube. However, accessing them directly via the “Resources” section in your Daktela redirects you to a specialized platform offering a structured curriculum, post-course tests, and Daktela Academy Online certificates.
