The best customer experience in one platform

Boost customer satisfaction and grow your business with Daktela’s omnichannel solution.
Get a demo today and see how we can transform your engagement.
Alensa - client of DaktelaAllianz - client of DaktelaAstratex - client of DaktelaBlue Cross - client of DaktelaCetin - client of DaktelaFootshop - client of DaktelaMuziker - client of DaktelaPPL - client of DaktelaSamsung - client of DaktelaSeznam.cz - client of Daktela
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Contact Centre
Easy communication channel management
Everything you need to delight your customers in one place. Omnichannel reach, productivity tools, real-time overview and historical stats and reporting.
Contact Centre
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Provide customer care from anywhere

Complement your Contact Centre with our range of apps to boost your productivity, no matter what device you are working on.
Our apps are free with any licence.
Daktela Apps: Web extension
Browser App
All-in-one customer care with omnichannel reach, productivity tools, and real-time reporting.
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Daktela Apps: Mobile app
Mobile App
Use core features of your contact centre on the go. Calls, chats, emails, tickets and more – from anywhere. For Android & iOS.
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Daktela Apps: Desktop app
Desktop App
Make calls from your PC using our own phone client. No setup needed – just log in and start calling.
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We're proud to be among the best

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Starting with Daktela is a piece of cake
We will help you every step of the way during the onboarding process, and even after that. We’re happy to talk to you and we want you to talk to us.
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Talk with us
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Free demo
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Setup
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Customer Delight
Empower your agents with AI
Automate the most common customer interactions using voicebots and chatbots. Help your agents work more efficiently using our Copilot features and leverage AI insights into your activities.
More about Daktela AI
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Daktela AI: Chatbot, Emailbot, Voicebot
Other Daktela Products
Discover our portfolio to suit all your needs
Keep all your communication and planning needs under one roof. Rely on Daktela.
Daktela Cloud Phone
Cloud
Phone
Move your office calls to cloud and start calling for less. No external software or complicated setup. Simply log in and start calling.
Daktela Voice Services
Telco
Services
We can source international numbers in most countries and provide you with voice and SMS services. Have everything under one roof and rely on us.
Daktela Workforce management
Workforce Management
Our in-house shift planning software will make managing your agents easy. Connect it to your contact centre and let our algorithms predict and plan for you.
Don’t take our word for it, look what our clients have to say
The 11-member customer service team’s effectiveness is easily measured and optimized with reporting. Before Daktela, multiple softwares were used—now, Daktela replaces them all.
Attila Kőszegi
Leziter
With rapid e-shop growth, we chose Daktela for communication control. The Christmas rush proved the value of early optimization. Daktela is now key to our customer care.
Peter Minich
Muziker
Již více než 8 let se spoléháme na řešení společnosti Daktela. Každý den je používá více než 1 000 našich agentů, což nám umožňuje poskytovat našim klientům špičkové služby.
Petr Studnička
Conectart
We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.
Ludmila Foltýnová
NOTINO
Nagyon elégedettek vagyunk a Daktelával. Betartották ígéreteiket, és megbízható partnert nyertünk ügyfélszolgálatunk irányításához, amely támogatja további növekedésünket.
Filip Fürek
Powerlogy
A Daktela omnichannel megoldása lehetővé tette a nagy mennyiségű ügyfélmegkeresés hatékony kezelését. A rugalmasság és automata elosztás javította válaszadási mutatóinkat.
Berecz Samira
Árukereső.hu
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.
Peter Minich
Muziker
Veoma smo zadovoljni Daktelom. Ispunili su naša očekivanja. Dobili smo pouzdanog partnera za upravljanje našom korisničkom podrškom, što će nam pomoći u daljem rastu.
Filip Fürek
Powerlogy
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Peter Minich
Muziker
Colaborarea haaus – Daktela a optimizat Customer Care, extins baza de clienți și diversificat canalele de comunicare. Soluțiile tehnice și suportul Daktela România au fost cheia succesului.
Alex Tapu
Haaus.ro
Implementarea Daktela a optimizat comunicarea și gestionarea interacțiunilor, redus timpul de răspuns și crescut satisfacția clienților, consolidând relațiile pe termen lung.
Roxana Popa
Klap
S Daktelou sme veľmi spokojní. Naplnili sa naše očakávania a získali sme spoľahlivého partnera pre manažment našej zákazníckej podpory, čo nám pomôže v ďalšom raste.
Filip Fürek
Powerlogy
Rýchlejšie odpovede a presvedčivý chatbot zvýšili spokojnosť a dôveru zákazníkov, čo potvrdzuje pozitívny feedback.
Roman Šnírer
eTabletka
Z družbo Daktela smo zelo zadovoljni. Izpolnili so naša pričakovanja in pridobili smo zanesljivega partnerja za upravljanje podpore strankam, ki nam bo pomagal pri nadaljnji rasti.
Filip Fürek
Powerlogy
Prehod z več podedovanih orodij na enoten sistem nam je omogočil veliko bolj učinkovito in uspešno upravljanje naših klicnih tokov, hkrati pa je zagotovil tudi večjo operativno odpornost.
Craig Smith
EMED Group
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