Daktela AI Knowledge Base

AI that understands your processes.

Turn your company knowledge into answers for your customers. Give your AI agent the information it needs to handle repeat questions and free up your team.

Your knowledge, ready to help around the clock.
AI Knowledge Base
Example
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FAQ
Documents
Website
How long does delivery take?
Can I collect my order in person?
When can I speak to your team?
Standard delivery takes 2–4 working days. Need it sooner? Express delivery takes 1–2 working days.
Yes. Choose collection at checkout and wait for a ready-to-collect email. Bring your order number when you arrive.
Our team is available Monday to Friday, 9 am–5 pm. You can send a message outside those hours, and we’ll reply when we’re back.
Delivery guide.pdf · Sample content
Delivery options: Standard — 2–4 working days. Express — 1–2 working days.
Collection FAQ · Sample content
In-person collection: Select collection at checkout. We send an email when the order is ready. Customers must bring their order number.
Contact page · Sample content
Team opening hours: Monday–Friday, 9 am–5 pm. Messages received outside these hours are answered when the team returns.
Try another example
Concept illustration · Sample answers and sources
Your data sources
Why AI Knowledge Base
Getting started
Our commitment

The answers exist. The questions keep coming.

Customers ask directly

Calling or messaging feels easier than searching.

Useful content goes unread

The information is there, but customers miss it.

Your team repeats itself

The same questions take time away from other work.

Your data sources

Start with the knowledge you already have.

FAQs, company documents and web content become the material your AI uses to answer customer questions.

Delivery times
Order collection
Opening hours

Everyday questions

Add question-and-answer pairs for the topics customers ask about most.

FAQ
Questions & answers
PDF
DOCX

Company documents

Upload text-based guides, policies and FAQs in PDF or DOCX, or use structured FAQ spreadsheets.

PDF
DOCX
Spreadsheets

Your website

Connect selected pages or a sitemap, including useful product and support content.

URLs
Sitemaps
Product pages
Bring in knowledge from your company tools, too.
Confluence
Notion
SharePoint
Why AI Knowledge Base

Less repetition for your team. More help for your customers.

Easy to get started

Use your existing material to give the bot company knowledge.

Answers without the queue

Help with common questions without waiting for an available agent.

Help across languages

Enable translation to respond in the language of the customer’s question.

Knowledge from many places

Use documents, websites and company tools as sources for answers.

Support beyond office hours

Keep common answers available 24/7, including weekends and holidays.

A quick route to real use

Connect your sources and start trying real customer questions.

Getting started

From your content to customer answers in three steps.

1

Add your knowledge

Upload your materials or connect a source, then sync the content for your AI agent.

Upload or connect
2

Enable AI Knowledge Base

Add it to your chatbot’s conversation flow and choose when it should answer.

Connect to your chatbot
3

Put it to work

Test common questions, refine your content and let the bot take on repetitive enquiries.

Test, refine and launch
Clear, up-to-date content makes better answers possible. Start with a focused set of questions and improve it as you learn.
Let’s set it up together
Our commitment

Get started with a team on your side.

We’ll help you build your first bot and assess how it works in practice. Talk through the scope and terms with our team.

A free first build

Our team builds your first bot at no cost.

Value you can assess

We work with you to check its value in everyday use.

The choice stays yours

You can choose to end the partnership whenever you need to.

See your knowledge in action

Let your knowledge do more of the answering.

Explore AI Knowledge Base with our team and see how it could handle your recurring customer questions.

Book a demo
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FAQ

Answers to the most common questions

What is Daktela AI Knowledge Base?
AI Knowledge Base gives your chatbot your company knowledge. You add FAQs, documents and web content, and the bot uses them to generate answers to open-ended customer questions within the conversation flow you set up.
Which sources can we use?
Question-and-answer pairs you add yourself, text documents in PDF, DOCX or TXT, website pages or an XML sitemap, and FAQ tables in CSV, XLSX or Google Sheets. You can also connect Confluence spaces, folders or pages, and articles from your Daktela knowledge base.
How does it fit into our chatbot?
You add AI Knowledge Base to your chatbot’s conversation flow as a module and decide where it answers, so it can take open-ended questions while other parts of the flow handle specific requests. Optional prompts let you fine-tune the replies, but it’s best to start without them and improve your sources first.
Does the quality of our content affect the answers?
Yes. Answers can only be as good as the material behind them. Keep information in text form: images aren’t read, and details held only in a table layout or chart can be lost. Avoid several slightly different versions of the same answer, and for websites, use only the relevant part of each page rather than menus and footers. Start with a focused set of topics, test them and build from there.
What happens when we update our content?
Changes need to be synchronised before the AI uses them. You can run a sync manually whenever you update something, or choose how often sources update automatically.
Can it answer in our customers’ languages?
Yes, with translation enabled. Keep your sources in a single language; answers can then be translated into the language of the customer’s question.