Features

Social media

Facebook, Instagram, WhatsApp and Viber are essential communication channels for any modern contact centre. With Daktela, you can manage them all in one platform.
Talk to an expert
Trusted by industry leaders
Muziker - client of Daktela
Facebook Messenger on your site
Communicate with customers directly via Facebook Messenger on your website. Add it using the Facebook Plugin.
Manage comments
Reply to comments on your Facebook and Instagram posts directly from Daktela.
Attachment and image support
With Daktela, attachments can be exchanged both ways if the network allows. Customers can send item photos to support with a single click.
Efficient
Multiple chats across platforms
Daktela allows agents to process multiple chats at a time, from all major mesaging platforms: Facebook Messenger, WhatsApp, Instagram DM and Viber. This is handy especially when processing only one chat is inefficient. The agent can even answer an incoming phone call while the chat is in progress.
Queue strategies
Processing multiple accounts
In Daktela, each social network account is linked to its own queue, with no limit on the number of queues. This allows you to manage multiple social networks in one contact centre, assigning different agents, priorities, and ringing strategies to each queue.
Don’t take our word for it, look what our clients have to say
Moving from multiple inherited tools to a unified system has significantly improved our call flow management, making operations more efficient and ensuring greater operational resilience.
Craig Smith
EMED Group
The 11-member customer service team’s effectiveness is easily measured and optimized with reporting. Before Daktela, multiple softwares were used—now, Daktela replaces them all.
Attila Kőszegi
Leziter
We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.
Ludmila Foltýnová
NOTINO
Profesionální přístup společnosti Daktela na nás udělal velký dojem. Díky flexibilitě řešení je možné jej snadno integrovat s našimi stávajícími informačními systémy.
Ondřej Křivan
Seznam.cz
A Kifli.hu ügyfélszolgálata havonta 20-30 ezer ügyletet kezel, amelyet a Daktela omnichannel, felhőalapú call center szoftvere tesz zökkenőmentessé, támogatva a cég dinamikus növekedését.
Karakó Éva
Kifli.hu
A Leziter az online vásárlói bizalom és stratégiai döntések révén növelte bevételeit. A hatékonyabb munkavégzés érdekében bevezették a Daktelát, amelyet most minden részleg használ.
Attila Kőszegi
Leziter
Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.
Peter Minich
Muziker
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
AI četbot nam je pomogao da smanjimo broj upita za operatere i uštedimo kapacitet jednog radnog mesta – bez složene integracije, prirodno i automatski.
Jan Vepřek
CETIN
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Peter Minich
Muziker
Implementarea Daktela a optimizat comunicarea și gestionarea interacțiunilor, redus timpul de răspuns și crescut satisfacția clienților, consolidând relațiile pe termen lung.
Roxana Popa
Klap
Colaborarea haaus – Daktela a optimizat Customer Care, extins baza de clienți și diversificat canalele de comunicare. Soluțiile tehnice și suportul Daktela România au fost cheia succesului.
Alex Tapu
Haaus.ro
AI chatbot znížil počet dopytov pre operátorov a ušetril kapacitu jedného úväzku – bez zložitej integrácie, prirodzene a automaticky.
Jan Vepřek
CETIN
S Daktelou sme veľmi spokojní. Naplnili sa naše očakávania a získali sme spoľahlivého partnera pre manažment našej zákazníckej podpory, čo nám pomôže v ďalšom raste.
Filip Fürek
Powerlogy
Učinkovitost 11-članske ekipe za pomoč strankam je zdaj enostavno meriti in optimizirati s poročanjem. Daktela je nadomestila prej ločene sisteme in združila vse v eno rešitev.
Attila Kőszegi
Leziter
Z družbo Daktela smo zelo zadovoljni. Izpolnili so naša pričakovanja in pridobili smo zanesljivega partnerja za upravljanje podpore strankam, ki nam bo pomagal pri nadaljnji rasti.
Filip Fürek
Powerlogy
More Testimonials
Experience Daktela free for 14 days
Request a free demo
Daktela
AI-powered contact centre platform transforming customer service.
Product
AI ChatbotAI VoicebotAI CopilotAI Power PackEmail BotRBM BotIntegrations
Features
All FeaturesInboundCampaignsHelpdeskWeb chatSocial mediaShift planningReporting & wallboards
Company
About usCareersBlogPressPartnersContactLegal
Contact
daktela@daktela.com
+44 (0)800 470 2159
Chester, United Kingdom
© 2026 Daktela. All rights reserved.