Social media | Daktela

Features

Social media

Facebook, Instagram, WhatsApp and Viber are essential communication channels for any modern contact centre. With Daktela, you can manage them all in one platform.

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Facebook Messenger on your site

Communicate with customers directly via Facebook Messenger on your website. Add it using the Facebook Plugin.

Manage comments

Reply to comments on your Facebook and Instagram posts directly from Daktela.

Attachment and image support

With Daktela, attachments can be exchanged both ways if the network allows. Customers can send item photos to support with a single click.

Efficient

Multiple chats across platforms

Daktela allows agents to process multiple chats at a time, from all major mesaging platforms: Facebook Messenger, WhatsApp, Instagram DM and Viber. This is handy especially when processing only one chat is inefficient. The agent can even answer an incoming phone call while the chat is in progress.

Queue strategies

Processing multiple accounts

In Daktela, each social network account is linked to its own queue, with no limit on the number of queues. This allows you to manage multiple social networks in one contact centre, assigning different agents, priorities, and ringing strategies to each queue.

Don’t take our word for it, look what our clients have to say

We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.

Ludmila Foltýnová

NOTINO

We are thoroughly impressed with Daktela's professionalism. The flexibility of the solution means it can easily integrate with our existing information systems.

Ondřej Křivan

Seznam.cz

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