E-commerce

Maximise the efficiency of customer interactions

Communicate quickly, efficiently and with a personal touch to ensure customer loyalty.

Talk to an expert

Trusted by industry leaders

All the essential features for working productively

Intergrations

Integrate your Contact Centre with your preferred tools. Daktela offers pre-made integration tools with popular CRM systems, e-shops, WFM or authentication systems as an open solution. Some integrations can be easily enabled directly in the Daktela interface with just a few clicks, while others, for instance, offer a smart phone toolbar directly within the application.

Daktela Integrations

Automate with Artificial Intelligence

Automate repetitive queries with our powerful AI tools by integrating Daktela with your e-commerce system, enabling an assistant capable of managing unlimited customer enquiries simultaneously.

Daktela AI

Social media

Efficiently manage multiple social media posts at once.

Social Media

Data driven

Boost customer engagement with data-driven insights.

Reporting

“Daktela AI has transformed our customer service operations. The bots handle routine tasks efficiently, allowing our team to focus on complex issues. We’ve seen a significant reduction in operational costs and improved customer satisfaction.”

Peter Pan, CEO of Neverland

Powerful features that stream

Your Business

24/7 Support

Access round-the-clock support via phone, email, and chat, automatically. Our highly qualified technical support is available in 8 languages.

Native Omnichannel

Engage customers on their preferred channels—phone, email, or social media—while keeping a complete history in one organised thread.

Flexibility and Scalability

Select only the channels you require. As your company grows, Daktela will grow with you and adjust to your evolving needs.