Discover Our Advanced Features

Effectively oversee both inbound and outbound interactions, analyze performance metrics, automate tasks, and provide outstanding service across multiple channels. Step into the future of contact center management.

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Reduce costs, free employees from repetitive tasks, and enhance customer service
AI Chatbot
Reduce costs, free employees from repetitive tasks, and enhance customer service
Advanced Analytics allows our customers to create their own individual reports using their data.
Analytics and Reporting
Advanced Analytics allows our customers to create their own individual reports using their data.
Daktela Customer Relationship Management (CRM) can be included as an integral part of your solution.
CRM Software
Daktela Customer Relationship Management (CRM) can be included as an integral part of your solution.
Outbound campaigns provide you with the tools to contact customers directly.
Call Centre Dialler
Outbound campaigns provide you with the tools to contact customers directly.
Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.
Call Centre for MS Teams
Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.
Daktela Web Click-to-Call is a call back widget you can put on your website.
Click to Dial – Click to Call Me Service
Daktela Web Click-to-Call is a call back widget you can put on your website.
Real-time statistics and historical reports are among the most powerful features of the Daktela platform.
Contact Centre Reporting Tools
Real-time statistics and historical reports are among the most powerful features of the Daktela platform.
With this Daktela browser extension, you can control calls without having to have Daktela open.
Daktela Browser Extension
With this Daktela browser extension, you can control calls without having to have Daktela open.
A simple tool that you can use to dial and receive calls and to fill out information about the interaction.
Desktop App
A simple tool that you can use to dial and receive calls and to fill out information about the interaction.
Powerful communication channel which should form a part of any organisation’s customer contact strategy.
Facebook Messenger Channel for Business
Powerful communication channel which should form a part of any organisation’s customer contact strategy.
Using dynamic inputs we can route calls to the right person every time.
Inbound Contact Centre and Call Centre Software
Using dynamic inputs we can route calls to the right person every time.
Allows you to view and search articles and save new information and procedures for everyone to view.
Knowledge base
Allows you to view and search articles and save new information and procedures for everyone to view.
Adding Daktela WebChat to your website or e-shop is simple and takes minutes.
Live Chat – Online Chat Channel
Adding Daktela WebChat to your website or e-shop is simple and takes minutes.
Core Daktela functionality is also available using our mobile application for Android and iOS (iPhone, iPad).
Mobile Application
Core Daktela functionality is also available using our mobile application for Android and iOS (iPhone, iPad).
Daktela Robocaller is an automated dialling application which requires no agent involvement.
Robocaller
Daktela Robocaller is an automated dialling application which requires no agent involvement.
Two-way communication with your customers via SMS messages.
SMS Chat for Business
Two-way communication with your customers via SMS messages.
Modern web interface for user-friendly processing of customers’ requests and internal corporate tasks.
Ticketing System Contact Centre Solution
Modern web interface for user-friendly processing of customers’ requests and internal corporate tasks.
Viber is a free messaging and voice calling application used today by more than 1 billion users worldwide.
Viber as Business Channel Solution
Viber is a free messaging and voice calling application used today by more than 1 billion users worldwide.
LCD Wallboard is a web application which provides a real time display status of the contact centre.
Wallboard – Real-Time Information and Statistics
LCD Wallboard is a web application which provides a real time display status of the contact centre.
Thanks to WhatsApp and Daktela, you can now be even closer to your customers.
WhatsApp Business – WhatsApp Business API Connector
Thanks to WhatsApp and Daktela, you can now be even closer to your customers.
Contact centre
Advanced Analytics allows our customers to create their own individual reports using their data.
Analytics and Reporting
Advanced Analytics allows our customers to create their own individual reports using their data.
Contact centre
Outbound campaigns provide you with the tools to contact customers directly.
Call Centre Dialler
Outbound campaigns provide you with the tools to contact customers directly.
Contact centre
Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.
Call Centre for MS Teams
Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.
Contact centre
Real-time statistics and historical reports are among the most powerful features of the Daktela platform.
Contact Centre Reporting Tools
Real-time statistics and historical reports are among the most powerful features of the Daktela platform.
Contact centre
With this Daktela browser extension, you can control calls without having to have Daktela open.
Daktela Browser Extension
With this Daktela browser extension, you can control calls without having to have Daktela open.
Contact centre
A simple tool that you can use to dial and receive calls and to fill out information about the interaction.
Desktop App
A simple tool that you can use to dial and receive calls and to fill out information about the interaction.
Contact centre
Powerful communication channel which should form a part of any organisation’s customer contact strategy.
Facebook Messenger Channel for Business
Powerful communication channel which should form a part of any organisation’s customer contact strategy.
Contact centre
Using dynamic inputs we can route calls to the right person every time.
Inbound Contact Centre and Call Centre Software
Using dynamic inputs we can route calls to the right person every time.
Contact centre
Allows you to view and search articles and save new information and procedures for everyone to view.
Knowledge base
Allows you to view and search articles and save new information and procedures for everyone to view.
Contact centre
Adding Daktela WebChat to your website or e-shop is simple and takes minutes.
Live Chat – Online Chat Channel
Adding Daktela WebChat to your website or e-shop is simple and takes minutes.
Contact centre
Core Daktela functionality is also available using our mobile application for Android and iOS (iPhone, iPad).
Mobile Application
Core Daktela functionality is also available using our mobile application for Android and iOS (iPhone, iPad).
Contact centre
Viber is a free messaging and voice calling application used today by more than 1 billion users worldwide.
Viber as Business Channel Solution
Viber is a free messaging and voice calling application used today by more than 1 billion users worldwide.
Contact centre
LCD Wallboard is a web application which provides a real time display status of the contact centre.
Wallboard – Real-Time Information and Statistics
LCD Wallboard is a web application which provides a real time display status of the contact centre.
Contact centre
Thanks to WhatsApp and Daktela, you can now be even closer to your customers.
WhatsApp Business – WhatsApp Business API Connector
Thanks to WhatsApp and Daktela, you can now be even closer to your customers.
AI
Reduce costs, free employees from repetitive tasks, and enhance customer service
AI Chatbot
Reduce costs, free employees from repetitive tasks, and enhance customer service
AI
Daktela Robocaller is an automated dialling application which requires no agent involvement.
Robocaller
Daktela Robocaller is an automated dialling application which requires no agent involvement.
Essentials
Daktela Customer Relationship Management (CRM) can be included as an integral part of your solution.
CRM Software
Daktela Customer Relationship Management (CRM) can be included as an integral part of your solution.
Essentials
Modern web interface for user-friendly processing of customers’ requests and internal corporate tasks.
Ticketing System Contact Centre Solution
Modern web interface for user-friendly processing of customers’ requests and internal corporate tasks.
Telco
Daktela Web Click-to-Call is a call back widget you can put on your website.
Click to Dial – Click to Call Me Service
Daktela Web Click-to-Call is a call back widget you can put on your website.
Telco
Two-way communication with your customers via SMS messages.
SMS Chat for Business
Two-way communication with your customers via SMS messages.
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