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Travel agencies save time and money with the Daktela customer care platform for travel & tourism.
No more chaos, no lost information. Connect customer communication and business processes across branches.
AI asistenti v podobě chatbota a voicebota vyřizují až našich zákaznických požadavků, díky čemuž se nám podařilo zkrátit průměrný čas zpracování požadavku o a ušetřit náklady na 2 operátory na HPP.
Komunikace napříč firmou se sjednotila, odpovědi máme pod kontrolou a můžeme se k nim kdykoliv vrátit. Efektivita našeho zákaznického servisu se zvýšila o a provozní náklady se snížily o
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Daktela nám pomohla lépe zorganizovat zákaznickou péči a výrazně zvýšit efektivitu operátorů. Díky automatizaci jsme zrychlili reklamace o a odpovědi na e-maily o .
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Let AI Knowledge Base handle repetitive questions while your team focuses on what matters most.
Get Started TodayThanks to AI automation, your travel agency’s customers get answers immediately.
Daktela also monitors deadlines and sends notifications – whether it’s a flight reminder or a payment request.
Phone, email, SMS, WebChat, Messenger, WhatsApp, social networks – all inquiries from all branches in one place.
With a clear history and request categorization, you always know what’s happening and what needs to be done.
Need to handle compensation, data changes, or rebooking?
Thanks to clear history and request categorization, you know exactly what needs to be done, what’s already resolved, and where action is needed – without chaos or confusion.
You can’t manage what you don’t measure. Daktela also works as a business dashboard and smart application that shows how many offers were sent – all essential data at your fingertips.
