TRAVEL OPERATORS AND AGENCIES

Engage customers online to find their perfect holiday

Improve customer service with webchat, local numbers for international calls, and AI automation.

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Trusted by industry leaders

All the essential features for working productively

Integrations

Integrate your Contact Centre with your preferred tools. Daktela offers pre-made integration tools with popular CRM systems, e-shops, WFM or authentication systems as an open solution. Some integrations can be easily enabled directly in the Daktela interface with just a few clicks, while others, for instance, offer a smart phone toolbar directly within the application.

Daktela Integrations

Automate with Artificial Intelligence

Automate repetitive queries with our powerful AI tools by integrating Daktela with your e-commerce system, enabling an assistant capable of managing unlimited customer enquiries simultaneously.

Daktela AI

Social media

Efficiently manage multiple social media posts at once.

Social Media

Data driven

Boost customer engagement with data-driven insights.

Reporting

Utilise Webchat as a sales tool

Powerful features that stream

Your Business

24/7 Support

Access round-the-clock support via phone, email, and chat, automatically. Our highly qualified technical support is available in 8 languages.

Native Omnichannel

Engage customers on their preferred channels—phone, email, or social media—while keeping a complete history in one organised thread.

Flexibility and Scalability

Select only the channels you require. As your company grows, Daktela will grow with you and adjust to your evolving needs.

Daktela AI Agents Serve You

Daktela AI Chatbot

The Daktela Chatbot, empowered with AI for contextual comprehension, facilitates human-like interactions, retains conversational context, and boosts the efficiency and quality of customer service.

About Daktela Chatbot

Daktela AI Mailbot

Equipped with AI, the Daktela Mailbot efficiently manages a broad spectrum of email communication tasks, thereby saving time and reducing costs while offering 24/7 personalised support.

About Daktela Mailbot

Daktela AI Voicebot

Functioning as an advanced voice assistant, the Daktela Voicebot delivers prompt and sophisticated responses to customer inquiries, mimicking the experience of conversing with a live agent.

About Daktela Voicebot

Daktela RBM bot

The Daktela RBM bot enhances customer communication through SMS, chat, and social media by delivering multimedia content and streamlining orders and bookings. It's perfectly suited for promotional, marketing, and sales activities.

About Daktela RBM bot

Automate with Artificial Intelligence

Transform brief notes and concepts into exceptional copy effortlessly. Simply choose the desired transformation and allow the AI to complete the task.

Daktela AI

Seamlessly Integrate Your Helpdesk

All Integrations

Real stories from real clients

Find out how our customers have benefited from using Daktela to provide superior customer care.

Moving from multiple inherited tools to a unified system has significantly improved our call flow management, making operations more efficient and ensuring greater operational resilience.

Craig Smith

EMED Group

Our customers come first. Daktela provides a secure, scalable, and cost-effective solution, supporting new channels like SMS and WhatsApp while enabling hybrid work for our team.

Ciaran O’Toole

Golden Charter

The 11-member customer service team’s effectiveness is easily measured and optimized with reporting. Before Daktela, multiple softwares were used—now, Daktela replaces them all.

Attila Kőszegi

Leziter

Profesionální přístup společnosti Daktela na nás udělal velký dojem. Díky flexibilitě řešení je možné jej snadno integrovat s našimi stávajícími informačními systémy.

Ondřej Křivan

Seznam.cz

Již více než 8 let se spoléháme na řešení společnosti Daktela. Každý den je používá více než 1 000 našich agentů, což nám umožňuje poskytovat našim klientům špičkové služby.

Petr Studnička

Conectart

We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.

Ludmila Foltýnová

NOTINO

A Daktela omnichannel megoldása lehetővé tette a nagy mennyiségű ügyfélmegkeresés hatékony kezelését. A rugalmasság és automata elosztás javította válaszadási mutatóinkat.

Berecz Samira

Árukereső.hu

Nagyon elégedettek vagyunk a Daktelával. Betartották ígéreteiket, és megbízható partnert nyertünk ügyfélszolgálatunk irányításához, amely támogatja további növekedésünket.

Filip Fürek

Powerlogy

A Leziter az online vásárlói bizalom és stratégiai döntések révén növelte bevételeit. A hatékonyabb munkavégzés érdekében bevezették a Daktelát, amelyet most minden részleg használ.

Attila Kőszegi

Leziter

Chatbot AI znacznie zmniejszył liczbę zapytań dla operatorów, co pozwoliło zaoszczędzić zasoby jednego etatu – bez skomplikowanej integracji, naturalnie i automatycznie.

Jan Vepřek

CETIN

Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.

Filip Fürek

Powerlogy

Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.

Peter Minich

Muziker

We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.

Ludmila Foltýnová

NOTINO

Se společností Daktela spolupracujeme již více než 15 let. Díky jejich řešení jsme zefektivnili komunikaci, rozšířili zákaznickou základnu a zlepšili celkovou kvalitu zákaznické podpory.

Jaroslav Raboch

Benefit Plus

Petr Studnička

Conectart

Daktela a optimizat comunicarea și a îmbunătățit eficiența, contribuind la atingerea rapidă a obiectivelor noastre și la o experiență mai bună pentru clienți.

Ovidiu Popescu

GoIT

Daktela ne-a oferit soluții tehnice și suport profesional, optimizând call center-ul și automatizând procesele. Suntem în negocieri pentru extinderea funcționalităților.

Octavian Burlan

HILS Development

Colaborarea cu Daktela a adus soluții eficiente, optimizând comunicarea, personalizarea ofertelor și gestionarea solicitărilor prin modulele Voce, Ticketing, WebChat și social media.

Raluca Vasile

Roxy Travel

AI chatbot znížil počet dopytov pre operátorov a ušetril kapacitu jedného úväzku – bez zložitej integrácie, prirodzene a automaticky.

Jan Vepřek

CETIN

Rýchlejšie odpovede a presvedčivý chatbot zvýšili spokojnosť a dôveru zákazníkov, čo potvrdzuje pozitívny feedback.

Roman Šnírer

eTabletka

Hlavným dôvodom zavedenia omnichannel riešenia Daktela bola potreba efektívneho nástroja na riadenie podpory, ktorý zjednodušuje komunikáciu a zlepšuje výkon kontaktného centra.

Peter Minich

Muziker

Prehod z več podedovanih orodij na enoten sistem nam je omogočil veliko bolj učinkovito in uspešno upravljanje naših klicnih tokov, hkrati pa je zagotovil tudi večjo operativno odpornost.

Craig Smith

EMED Group

AI klepetalnik je zmanjšal število poizvedb za operaterje in nam prihranil zmogljivost enega delovnega mesta – brez zapletene integracije, naravno in samodejno.

Jan Vepřek

CETIN

Zaradi rasti e-trgovine smo izbrali Daktelo za nadzor komunikacije. Božič 2019 nas naučil, da je zgodnja optimizacija ključna. Daktela je zdaj nepogrešljiv del naše skrbi za stranke.

Peter Minich

Muziker

More Testimonials

TRAVEL OPERATORS AND AGENCIES

Engage customers online to find their perfect holiday

Powerful features that stream

Your Business

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