Achieve comprehensive oversight of your bot’s interactions with customers. By meticulously tracking messages, archiving information, and analyzing responses, we ensure granular control and foster ongoing service enhancement.

Leverage our module for rapid training and refinement of your NLP system. Through assigning intents to user inputs and cataloging them, the system evolves continuously, yielding superior outcomes and enriching user experiences.

Access critical insights into your chatbot’s performance via our analytics module. Key metrics, including the number of conversations, average duration, and distribution over time, provide invaluable data for informed strategic planning.

Tailor your bot’s communication to reflect specific customer details, such as personalized greetings or reference to recent orders, ensuring a more engaging and relevant service experience.

Our solution is designed to handle hundreds of interactions concurrently, maintaining exceptional response quality and speed, thus guaranteeing efficiency and high levels of customer satisfaction.

Offer support in multiple European languages to cater to a global customer base, facilitating international growth opportunities. Available languages include EN, CZ, SK, DE, PL, HU, RO, SR, with additional languages upon request.

Directly integrate a Daktela AI Voicebot from the Daktela routing interface. This centralizes interaction data, providing organized call details and text transcripts readily accessible for a live operator handover. The voicebot also facilitates ticket creation or updates, comment additions, CRM user searches or setups, and more, with all bot-sent emails and SMS messages meticulously archived for comprehensive record-keeping.