Leverage our voicebot technology to optimize communication, drive efficiency, and provide personalized experiences. From design to deployment, our solutions are tailored to meet the needs of any industry.
Leverage our intuitive builder, seamless integration capabilities, and ready-to-use templates to create and launch sophisticated voicebot campaigns in no time.
Intuitive voicebot builder
Craft communication flows for outbound calls effortlessly using an intuitive graphical interface that integrates NLP (Natural Language Processing) with functionalities such as events and APIs. Outputs
span from messages to interactive buttons and widgets.
Effortless integration
Efficiently connect your voicebot with existing systems for seamless information retrieval and storage, among other functionalities, enhancing operational efficiency and synergy.
Utilise our pre-designed templates
Accelerate your outbound voice assistant campaign development with our extensive library of pre-designed templates. These templates encompass a wide range of categories, including confirmations, numerical data, dates, names, and addresses, streamlining the setup process of your Voicebot.
Daktela voicebot helps across industries
From e-commerce to telco, see how Daktela voicebots are helping businesses improve customer interactions. Watch the videos to find out more.
Optimize communication through sophisticated NLP, streamline operations with smooth integration, and gain actionable insights from detailed analytics—all while providing a personalized and scalable experience."
Sophisticated NLP
Our sophisticated NLP technology interprets user text to pinpoint intent and entities like dates, times, names, and keywords. This
capability enables us to tailor communication flows for each interaction.
NLP training
Leverage our module for rapid training and refinement of your NLP system. Through assigning intents to user inputs and cataloging them, the system evolves continuously, enriching user experiences.
Interaction Oversight
Achieve comprehensive oversight of your bot’s interactions with customers. By tracking messages, archiving information, and analyzing responses, we ensure granular control and foster ongoing service enhancement.
In-depth Analytics
Access critical insights into your chatbot’s performance via our analytics module. Utilise metrics like conversations, average duration and distribution over time for informed strategic planning.
Scalability & efficiency
Our solution is designed to handle hundreds of interactions concurrently, maintaining exceptional response quality and speed, thus guaranteeing efficiency and high levels of customer satisfaction.
Personalized experience
Tailor your bot’s communication to reflect specific customer details, such as personalized greetings or reference to recent orders, ensuring a more engaging and relevant service experience.
Global communication
Offer support in multiple European languages to cater to a global customer base, facilitating international growth opportunities.
Smooth integration
Integrate our voicebot directly from the Daktela routing interface to centralize interaction data, providing organized call details and text transcripts readily accessible for a live operator handover.
Why companies choose Daktela chatbot
See why businesses rely on our chatbots for smarter customer service. From reducing costs to driving sales and improving satisfaction, Daktela is the choice for modern communication.
Our customers come first. Daktela provides a secure, scalable, and cost-effective solution, supporting new channels like SMS and WhatsApp while enabling hybrid work for our team.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
Již více než 8 let se spoléháme na řešení společnosti Daktela. Každý den je používá více než 1 000 našich agentů, což nám umožňuje poskytovat našim klientům špičkové služby.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
Pénzügyi szolgáltatóként fontos az adatbiztonság és gyors reagálás. A Daktela ezeket biztosítja, és analitikai eszközeivel folyamatosan optimalizálhatjuk ügyfélszolgálati folyamatainkat.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
Colaborarea cu Daktela a adus soluții eficiente, optimizând comunicarea, personalizarea ofertelor și gestionarea solicitărilor prin modulele Voce, Ticketing, WebChat și social media.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
Vďaka úplnej integrácii kontrolujeme hovory, čo zvyšuje spokojnosť zákazníkov pomocou automatizovanej spätnej väzby a efektívnych reportovacích nástrojov.
Slash customer service
expenses by as much as 30% through automation of routine inquiries and tasks.
Boost of sales and lead capture
Proactively engage with
customers using conversational marketing to transform interactions into valuable leads.
Round-the-Clock Support
Offer unwavering support,
guaranteeing that customers get prompt responses at all times.
Enhanced Customer
Satisfaction
Deliver uniform support across multiple channels, ensuring a flawless customer journey.
Prehod z več podedovanih orodij na enoten sistem nam je omogočil veliko bolj učinkovito in uspešno upravljanje naših klicnih tokov, hkrati pa je zagotovil tudi večjo operativno odpornost.
