Features

Campaigns

Daktela’s campaign module supports easy phone number import and web-based callscript setup, tracking real-time performance.
Talk to an expert
Trusted by industry leaders
Muziker - client of Daktela
Easy to create a call script
Create a new campaign call script in minutes with Daktela by adding fields, arranging them with drag-and-drop, and previewing the result.
Campaign data imports and exports
Import and export campaign data in Daktela using XLS, CSV, or API formats. You can export entire call scripts or specific fields based on custom filters. Additionally, Daktela handles duplicates during the import process.
Call recording and subtitles
Daktela offers recording of campaign calls, including online listening of ongoing calls via a web interface. Recordings can be searched and played directly in the web interface. We also allow bulk downloads of recordings.
Predictive, progressive, and preview
Choose preview, progressive, or predictive dialing for each campaign.
Daktela allows you to change dialing methods during a campaign.
Select how many times you want to try to call each phone number.
AI
Let your agents focus on meaningful tasks
Use voicebots and chatbots for routine communication. Automate repetitive tasks and get insights into your activities. Make your agents' work easier with our Copilot.
More about Daktela AI
Databases
Phone Number Management in Campaigns
Create multiple databases per campaign and specify the database during import. Activate multiple databases simultaneously and deactivate them when necessary. This is especially useful for low performance or sales.
Integration
Seamless CRM and BI Integration
The Daktela platform provides a programmatic API for integration with external systems. Customers use it to import campaign data, retrieve call results and download recordings. Data can be exported for further processing, such as using a Keboola Connection connector.
Don’t take our word for it, look what our clients have to say
Our customers come first. Daktela provides a secure, scalable, and cost-effective solution, supporting new channels like SMS and WhatsApp while enabling hybrid work for our team.
Ciaran O’Toole
Golden Charter
With rapid e-shop growth, we chose Daktela for communication control. The Christmas rush proved the value of early optimization. Daktela is now key to our customer care.
Peter Minich
Muziker
Již více než 8 let se spoléháme na řešení společnosti Daktela. Každý den je používá více než 1 000 našich agentů, což nám umožňuje poskytovat našim klientům špičkové služby.
Petr Studnička
Conectart
Se společností Daktela spolupracujeme již více než 15 let. Díky jejich řešení jsme zefektivnili komunikaci, rozšířili zákaznickou základnu a zlepšili celkovou kvalitu zákaznické podpory.
Jaroslav Raboch
Benefit Plus
A Leziter az online vásárlói bizalom és stratégiai döntések révén növelte bevételeit. A hatékonyabb munkavégzés érdekében bevezették a Daktelát, amelyet most minden részleg használ.
Attila Kőszegi
Leziter
A Daktela omnichannel megoldás bevezetésére azért volt szükség, hogy egy átfogó ügyfélkezelési rendszer egyszerűsítse a kommunikációt és hatékonyabbá tegye a call center működését.
Peter Minich
Muziker
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.
Peter Minich
Muziker
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Peter Minich
Muziker
Veoma smo zadovoljni Daktelom. Ispunili su naša očekivanja. Dobili smo pouzdanog partnera za upravljanje našom korisničkom podrškom, što će nam pomoći u daljem rastu.
Filip Fürek
Powerlogy
Colaborarea haaus – Daktela a optimizat Customer Care, extins baza de clienți și diversificat canalele de comunicare. Soluțiile tehnice și suportul Daktela România au fost cheia succesului.
Alex Tapu
Haaus.ro
Daktela a optimizat comunicarea și a îmbunătățit eficiența, contribuind la atingerea rapidă a obiectivelor noastre și la o experiență mai bună pentru clienți.
Ovidiu Popescu
GoIT
Hlavným dôvodom zavedenia omnichannel riešenia Daktela bola potreba efektívneho nástroja na riadenie podpory, ktorý zjednodušuje komunikáciu a zlepšuje výkon kontaktného centra.
Peter Minich
Muziker
AI chatbot znížil počet dopytov pre operátorov a ušetril kapacitu jedného úväzku – bez zložitej integrácie, prirodzene a automaticky.
Jan Vepřek
CETIN
Prehod z več podedovanih orodij na enoten sistem nam je omogočil veliko bolj učinkovito in uspešno upravljanje naših klicnih tokov, hkrati pa je zagotovil tudi večjo operativno odpornost.
Craig Smith
EMED Group
Učinkovitost 11-članske ekipe za pomoč strankam je zdaj enostavno meriti in optimizirati s poročanjem. Daktela je nadomestila prej ločene sisteme in združila vse v eno rešitev.
Attila Kőszegi
Leziter
More Testimonials
Experience Daktela free for 14 days
Request a free demo
Get the latest news!

Subscribe to the monthly newsletter

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sales
+44 (0)800 470 2157
Technical support
+44 (0)800 470 2157
E-mail
daktela@daktela.com
Service status
Online billing
Daktela speed test
Features
Inbound
Campaigns
Helpdesk
Web chat
Social media
Shift planning
Voicebots & chatbots
AI automation
Reporting & wallboards
Products
Contact centre
Cloud phone
Workforce management
AI agents
Voice services
Foreign phone numbers
Mobile app
Desktop app
SMS
Resources
Blog
Partners
Press releases
Daktela Academy
Documentation
API
Documents & downloads
Legal
Comparison Overview
About Daktela
Contact
Our story
Career
Events
References
Customers matter
© 2005-2025 Daktela, Made in Prague, Czech Republic