Access round-the-clock support via phone, email, and chat, automatically. Our highly qualified technical support is available in 8 languages.
Native Omnichannel
Engage customers on their preferred channels—phone, email, or social media—while keeping a complete history in one organized thread.
Flexibility and Scalability
Select only the channels you require. As your company grows, Daktela will grow with you and adjust to your evolving needs.
All the essential features for
working secure and productively
Security as Our Number One Priority
Data is the most valuable thing that companies have today. At the same time, they are increasingly dependent on information and its reliable processing.
Automate repetitive queries with our powerful AI tools by integrating Daktela with your e-commerce system, enabling an assistant capable of managing unlimited customer inquiries simultaneously.
Don’t take our word for it, look what our clients have to say
With rapid e-shop growth, we chose Daktela for communication control. The Christmas rush proved the value of early optimization. Daktela is now key to our customer care.
Peter Minich
Muziker
Our customers come first. Daktela provides a secure, scalable, and cost-effective solution, supporting new channels like SMS and WhatsApp while enabling hybrid work for our team.
Ciaran O’Toole
Golden Charter
We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.
Ludmila Foltýnová
NOTINO
Profesionální přístup společnosti Daktela na nás udělal velký dojem. Díky flexibilitě řešení je možné jej snadno integrovat s našimi stávajícími informačními systémy.
Ondřej Křivan
Seznam.cz
A Kifli.hu ügyfélszolgálata havonta 20-30 ezer ügyletet kezel, amelyet a Daktela omnichannel, felhőalapú call center szoftvere tesz zökkenőmentessé, támogatva a cég dinamikus növekedését.
Karakó Éva
Kifli.hu
A Daktela omnichannel megoldása lehetővé tette a nagy mennyiségű ügyfélmegkeresés hatékony kezelését. A rugalmasság és automata elosztás javította válaszadási mutatóinkat.
Berecz Samira
Árukereső.hu
Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.
Peter Minich
Muziker
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
Veoma smo zadovoljni Daktelom. Ispunili su naša očekivanja. Dobili smo pouzdanog partnera za upravljanje našom korisničkom podrškom, što će nam pomoći u daljem rastu.
Filip Fürek
Powerlogy
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Peter Minich
Muziker
Colaborarea cu Daktela a adus soluții eficiente, optimizând comunicarea, personalizarea ofertelor și gestionarea solicitărilor prin modulele Voce, Ticketing, WebChat și social media.
Raluca Vasile
Roxy Travel
Implementarea Daktela a optimizat comunicarea și gestionarea interacțiunilor, redus timpul de răspuns și crescut satisfacția clienților, consolidând relațiile pe termen lung.
Roxana Popa
Klap
AI chatbot znížil počet dopytov pre operátorov a ušetril kapacitu jedného úväzku – bez zložitej integrácie, prirodzene a automaticky.
Jan Vepřek
CETIN
S Daktelou sme veľmi spokojní. Naplnili sa naše očakávania a získali sme spoľahlivého partnera pre manažment našej zákazníckej podpory, čo nám pomôže v ďalšom raste.
Filip Fürek
Powerlogy
AI klepetalnik je zmanjšal število poizvedb za operaterje in nam prihranil zmogljivost enega delovnega mesta – brez zapletene integracije, naravno in samodejno.
Jan Vepřek
CETIN
Z družbo Daktela smo zelo zadovoljni. Izpolnili so naša pričakovanja in pridobili smo zanesljivega partnerja za upravljanje podpore strankam, ki nam bo pomagal pri nadaljnji rasti.
Daktela centralizes voice, email, chat, SMS, social media and WhatsApp into a secure omni-channel platform, all with full audit logs and encryption to meet regulatory requirements for financial services.
Yes. Through open APIs and connectors, Daktela can integrate with core banking, claims management systems, underwriting tools and CRMs, enabling data synchronization and context-aware agent workflows.
With full audit logging, role-based access, encryption, and secure storage, Daktela supports compliance with GDPR, PCI, and other financial regulations. You can also enforce policies, session recordings and restricted permissions.
Yes. Agents see the full history of the customer across all channels in one thread—voice, email, chat, social, SMS—so transitions between communication modes are seamless and context is never lost.
Daktela includes dashboards and wallboards for call/email/chat/SMS volumes, SLA performance, channel mix, agent metrics, compliance trends, and queue backlogs. Custom report building and export also available for financial KPI tracking.
Daktela supports enterprise-grade security: SSO (OAuth 2.0, Entra ID), role-based access control, audit trails, encryption (in transit & at rest), and full GDPR compliance. Ideal for sensitive data environments.
You can pilot core channels fast—voice, chat, mail. Then extend into automations, AI, compliance workflows and system integrations. Start with a free 14-day trial or schedule a demo tailored to financial & insurance workflows.
