Pricing

Only pay for what you actually use.

Build your customer platform from the communication channels and AI coworkers you need. No hidden extras, no long-term lock-in - clear prices per user, per month.

Prices per user / month · excl. VATNo long-term commitment24/7 support included
01 - Contact centre

Choose your communication channels

Pay for the exact channels your teams use. Add or remove any licence at any time.

Communication channels

Voice
€30
/ user / month
Inbound & outbound calls
Unlimited concurrent calls
Routing & recording
Email
€30
/ user / month
Advanced templates
Unlimited mailboxes
Automatic distribution
Webchat
€15
/ user / month
Scalable chatbot
Brand customisation
Real-time & click-to-call
SMS
€12
/ user / month
Two-way messaging
Message templates
Automatic replies
Social
€25
/ user / month
Messenger, WhatsApp, Instagram
Comment management
Reply templates

Save with a channel bundle

Voice + Email
€50/ user / month
Save €10 / user
  • Telephony and email
  • The classic first-line combo
Voice + Email + Webchat
€62/ user / month
Save €13 / user
  • Adds live web chat
  • Covers the most-used channels
Best value
All channels · Omnichannel
€86/ user / month
Save €26 / user
  • Voice, email, webchat, SMS & social
  • Everything in one thread and one history
Free with every licence

Included with every licence - at no extra cost

Whatever channel or bundle you pick, these six tools come as standard. Nothing more to pay.

Helpdesk
Reports & analytics
Real-time panel
Mobile app
QA reviews
Knowledge base
02 - Cloud Phone

Modern business telephony in the cloud

VoIP calling on mobile, computer and landline - with numbers available worldwide.

Cloud Phone

Call from anywhere, on any device. Free internal calls between Daktela users and numbers in more than 60 countries.

€5/ user / month
Available in 60 countries

What the licence includes

Free internal calls
Mobile, tablet, PC & landline
Numbers in 60 countries
Number portability
Status & contact management
History across devices
03 - AI Coworkers

AI coworkers in three sizes

Bots that take over repetitive conversations across voice, chat and email. Pick the package that fits your monthly volume - you pay a predictable flat fee.

Every package includes a fair-use allowance; beyond it you only pay your tier's running rate. Change package any time.

Voicebot

A voice assistant for inbound and outbound calls - handling enquiries, campaigns and reminders.

Billed per minute
Self-onboarding
Lite
€200
/ month
  • Included
    200 min / mo
  • Overage
    Capped at limit
Most popular
Advanced
€600
/ month
  • Included
    2,500 min / mo
  • Overage
    €0.25 / min
Pro
€1,000
/ month
  • Included
    5,000 min / mo
  • Overage
    €0.20 / min

Premium voice (ElevenLabs) as an add-on - a more natural voice for a small per-minute surcharge.

Chatbot

Resolves enquiries on your website and messengers 24/7 and handles dozens of conversations at once.

Billed per chat
Self-onboarding
Lite
€280
/ month
  • Included
    500 chats / mo
  • Overage
    Capped at limit
Most popular
Advanced
€480
/ month
  • Included
    4,000 chats / mo
  • Overage
    €0.15 / chat
Pro
€800
/ month
  • Included
    10,000 chats / mo
  • Overage
    €0.10 / chat

Emailbot

Reads, sorts and drafts replies to incoming email - instantly and without queue waits.

Billed per email
Self-onboarding
Lite
€200
/ month
  • Included
    1,000 emails / mo
  • Overage
    Capped at limit
Most popular
Advanced
€480
/ month
  • Included
    12,000 emails / mo
  • Overage
    €0.04 / email
Pro
€800
/ month
  • Included
    25,000 emails / mo
  • Overage
    €0.03 / email
04 - Workforce Management

AI-driven shift planning

Traffic forecasting and smart shift planning that keep coverage and costs under control.

Agent
AI shift planning, traffic prediction and 24/7 support.
€20
/ month
Admin
Full management and planning setup at no extra cost.
Free
Add-ons

Extend the platform as you grow

Optional modules you can add later - priced on request based on scope.

CRM & contact history
Consolidated customer history across every channel.
6-month call recordings
Extended recording retention beyond the standard period.
Smart call transcription
Voice-to-text with speaker recognition.
Daktela Copilot
AI assistant: rephrasing, summaries and translations of replies.
AI Power Pack
Automatic ticket categorisation and conversation analysis.
Campaign package
Outreach tools and smart dialling in one.

Not sure exactly what you need?

We'll walk through your operation and propose a tailored solution - no obligation, no pressure.

Good to know

Pricing questions, answered

Is a long-term contract required?

No. Billing is monthly per user, with one month's notice. Scale licences and AI packages up or down at any time.

How do AI packages work?

Each package includes a fair monthly allowance (minutes, chats, emails). If you exceed it, you only pay your tier's running rate - no surprises.

Is support included?

Yes. Every licence comes with 24/7 technical support in your local language.

Are there any one-time costs?

Setup and onboarding are billed once, based on project scope. We'll quote it for you up front.

The prices shown are a simplified overview for guidance. Final costs may vary with the scope of services (VoIP connectivity, SMS fees, extended recording retention, etc.). All prices are in EUR, excl. VAT, and valid in the EU; contact-centre and Cloud Phone licences are per user, per month, and AI packages are a monthly flat fee.

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