Explore flexible pricing
Choose Your Channels, Customize Your Solution — Discover Daktela's adaptable pricing structure tailored to your communication needs
Pick & Mix
Voice
€30
/user/month/
What’s included
Inbound and Outbound calls
Unlimited simultaneous calls
Advanced call routing to the most suitable operator
Auto Call recording
(14-day retention included)
Email
€30
/user/month
What’s included
More than just an email client
Advanced templating system
Unlimited number of connected email addresses
Automatic distribution to the most suitable operator
Webchat
€15
/user/month
What’s included
Scalable Chatbot
Customize the design according to your ideas and brand
Advanced chat interaction customisation
Click-to-call functionality
Real-time communication
SMS
€12
/user/month
What’s included
Two-way communication
Advanced templating system
Automatic distribution to the most suitable operator
Automatic replies
Social
€25
/user/month
What’s included
Facebook Messenger
Viber
Instagram Direct Messenges
WhatsApp Business
Facebook & Instagram comments management
Advanced templating system
CHANNEL BUNDLES
The most popular combinations of communication channels
Voice + Email
€50
/user/month
Experience the convenience and efficiency of our Voice and E-mail Channel solutions combined in one comprehensive package, tailored to meet all your communication needs, and enjoy significant savings with our Voice + E-mail bundle.
Voice + Email +  Webchat
€62
/user/month
Upgrade your communication game with our Voice + E-mail + Webchat bundle, providing a complete package of our reliable and feature-packed Voice, E-mail, and Webchat Channel solutions, all in one convenient package, at an unbeatable price.
All Channels
€86
/user/month
With the Omnichannel package, you will give your customers the opportunity to contact you in all the modern ways of the 21st century. All channels are stored in a single thread so you can see a customer’s entire history in one place.
FUNCTIONS
With each licence above
Efficiently manage customer inquiries and support requests with an intuitive ticketing system, improving response times and enhancing customer satisfaction.
Gain real-time insights on connected operators,listen to them and track their historical performance effortlessly.
Monitor your communication channels in real-time and respond promptly to customer needswith our user-friendly Real-time Panel solution.
Stay connected on-the-go with our mobileapplication, enabling you to access and manageall communication channels from your mobiledevice with ease and convenience.
Ensure quality control and improve agentperformance with our comprehensive QAReviews solution, enabling you to track andanalyze customer interactions for actionableinsights.
Enhance customer satisfaction with our all-inclusive knowledge base solution. And tailor itto meet the specific needs of your contactcenter.
Meet AI colleagues
Chatbot
from €200
/month
Chatbot can handle around 85 % of customer inquiries. The chatbot responds 24/7 and can manage 100 conversations at the same time. Operators will no longer have to respond to repeating inquiries.
Voicebot
from €400
/month
The voicebot on the inbound line gets calls from customers around the clock. A campaign voicebot alerts you to upcoming deadlines. Completely handles thousands of contacts per day.
Emailbot
from €400
/month
Reply without waiting, assess the content of the email or suggest relevant replies. Thanks to emailbot, you can reduce customer care costs by up to a third.
Transparent and affordable pricing​
Agent
€20
/month
Includes all AI-mazing features of workforce management like generating optimal shift plans and traffic prediction. Includes 24x7 support.
Admin
FREE
Users who do not have shifts scheduled are free.
Setup
from €300
One-off setup fee. We are available to assist you at every stage of the implementation process. You have our support. Includes training.
Customisation
from €96
/hour
It brings us joy to connect Daktela WFM with your system. Share with your requirements with us and we will be happy to help.
Don’t take our word for it, look what our clients have to say
For over 8 years, we’ve relied on Daktela’s solutions. Every day, more than 1,000 of our agents use it, enabling us to deliver top-notch service to our clients.
Petr Studnička
Conectart
We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.
Ludmila Foltýnová
NOTINO
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