The most popular combinations of communication channels
Voice + Email
€50
/user/month
Experience the convenience and efficiency of our Voice and E-mail Channel solutions combined in one comprehensive package, tailored to meet all your communication needs, and enjoy significant savings with our Voice + E-mail bundle.
Upgrade your communication game with our Voice + E-mail + Webchat bundle, providing a complete package of our reliable and feature-packed Voice, E-mail, and Webchat Channel solutions, all in one convenient package, at an unbeatable price.
With the Omnichannel package, you will give your customers the opportunity to contact you in all the modern ways of the 21st century. All channels are stored in a single thread so you can see a customer’s entire history in one place.
Efficiently manage customer enquiries and support requests with an intuitive ticketing system, improving response times and enhancing customer satisfaction.
Reports & Analytics
Gain real-time insights on connected operators, listen to them and track their historical performance effortlessly.
Real Time Panel
Monitor your communication channels in real-time and respond promptly to customer needs with our user-friendly Real-time Panel solution.
Mobile Application
Stay connected on-the-go with our mobile application, enabling you to access and manage all communication channels from your mobile device with ease and convenience.
QA Reviews
Ensure quality control and improve agent performance with our comprehensive QA Reviews solution, enabling you to track and analyse customer interactions for actionable insights.
Knowledge Base
Enhance customer satisfaction with our all-inclusive knowledge base solution. And tailor it to meet the specific needs of your contact centre.
ADDONS
Essential Add-Ons for Smarter Communication
CRM & Contact History
CRM systems streamline customer interactions by consolidating contact history, enabling personalised communication, and enhancing service efficiency.
3 Months Call Recordings
Store and access call recordings for three months, ensuring compliance and quality assurance. This period can be incrementally extended.
Smart Call Transcription
Smart Call Transcription automatically converts voice calls into text, enabling easier reviews, speaker recognition, and advanced AI analysis for insights.
Daktela Copilot
Daktela Copilot enhances written communication by providing AI-driven tools for rephrasing, summarising, translating, and generating response templates.
AI Power Pack
AI Power Pack automates ticket categorisation, conversation analysis, and operator performance evaluation using AI, streamlining workflows and enhancing efficiency.
Campaign package
The Campaign Package offers bundled communication tools for efficient customer outreach, including smart dialling options and automated call management features.
CRM systems streamline customer interactions by consolidating contact history, enabling personalized communication, and enhancing service efficiency.
3 Months Call Recordings
Store and access call recordings for three months, ensuring compliance and quality assurance. This period can be incrementally extended.
Meet AI colleagues
Chatbot
from €200
/month
Chatbot can handle around 85 % of customer inquiries. The chatbot responds 24/7 and can manage 100 conversations at the same time. Operators will no longer have to respond to repeating inquiries.
The voicebot on the inbound line gets calls from customers around the clock. A campaign voicebot alerts you to upcoming deadlines. Completely handles thousands of contacts per day.
Reply without waiting, assess the content of the email or suggest relevant replies. Thanks to emailbot, you can reduce customer care costs by up to a third.
Includes all AI-mazing features of workforce management like generating optimal shift plans and traffic prediction. Includes 24x7 support.
Admin
FREE
Users who do not have shifts scheduled are free.
Setup
from €300
One-off setup fee. We are available to assist you at every stage of the implementation process. You have our support. Includes training.
Customisation
from €96
/hour
It brings us joy to connect Daktela WFM with your system. Share with your requirements with us and we will be happy to help.
Don’t take our word for it, look what our clients have to say
With rapid e-shop growth, we chose Daktela for communication control. The Christmas rush proved the value of early optimization. Daktela is now key to our customer care.
Peter Minich
Muziker
Our customers come first. Daktela provides a secure, scalable, and cost-effective solution, supporting new channels like SMS and WhatsApp while enabling hybrid work for our team.
Ciaran O’Toole
Golden Charter
Již více než 8 let se spoléháme na řešení společnosti Daktela. Každý den je používá více než 1 000 našich agentů, což nám umožňuje poskytovat našim klientům špičkové služby.
Petr Studnička
Conectart
We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.
Ludmila Foltýnová
NOTINO
A Kifli.hu ügyfélszolgálata havonta 20-30 ezer ügyletet kezel, amelyet a Daktela omnichannel, felhőalapú call center szoftvere tesz zökkenőmentessé, támogatva a cég dinamikus növekedését.
Karakó Éva
Kifli.hu
A Daktela omnichannel megoldás bevezetésére azért volt szükség, hogy egy átfogó ügyfélkezelési rendszer egyszerűsítse a kommunikációt és hatékonyabbá tegye a call center működését.
Peter Minich
Muziker
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.
Peter Minich
Muziker
Veoma smo zadovoljni Daktelom. Ispunili su naša očekivanja. Dobili smo pouzdanog partnera za upravljanje našom korisničkom podrškom, što će nam pomoći u daljem rastu.
Filip Fürek
Powerlogy
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Peter Minich
Muziker
Daktela ne-a oferit soluții tehnice și suport profesional, optimizând call center-ul și automatizând procesele. Suntem în negocieri pentru extinderea funcționalităților.
Octavian Burlan
HILS Development
Daktela a optimizat comunicarea și a îmbunătățit eficiența, contribuind la atingerea rapidă a obiectivelor noastre și la o experiență mai bună pentru clienți.
Ovidiu Popescu
GoIT
S Daktelou sme veľmi spokojní. Naplnili sa naše očakávania a získali sme spoľahlivého partnera pre manažment našej zákazníckej podpory, čo nám pomôže v ďalšom raste.
Filip Fürek
Powerlogy
Rýchlejšie odpovede a presvedčivý chatbot zvýšili spokojnosť a dôveru zákazníkov, čo potvrdzuje pozitívny feedback.
Roman Šnírer
eTabletka
Zaradi rasti e-trgovine smo izbrali Daktelo za nadzor komunikacije. Božič 2019 nas naučil, da je zgodnja optimizacija ključna. Daktela je zdaj nepogrešljiv del naše skrbi za stranke.
Peter Minich
Muziker
Naše stranke so prioriteta. Daktela ponuja varno, zanesljivo in stroškovno učinkovito rešitev, ki podpira SMS, WhatsApp in hibridno delo, hkrati pa omogoča enostavno širitev komunikacije.
