The most popular combinations of communication channels
Voice + Email
€50
/user/month
Experience the convenience and efficiency of our Voice and E-mail Channel solutions combined in one comprehensive package, tailored to meet all your communication needs, and enjoy significant savings with our Voice + E-mail bundle.
Upgrade your communication game with our Voice + E-mail + Webchat bundle, providing a complete package of our reliable and feature-packed Voice, E-mail, and Webchat Channel solutions, all in one convenient package, at an unbeatable price.
With the Omnichannel package, you will give your customers the opportunity to contact you in all the modern ways of the 21st century. All channels are stored in a single thread so you can see a customer’s entire history in one place.
Efficiently manage customer inquiries and support requests with an intuitive ticketing system, improving response times and enhancing customer satisfaction.
Reports & Analytics
Gain real-time insights on connected operators,listen to them and track their historical performance effortlessly.
Real Time Panel
Monitor your communication channels in real-time and respond promptly to customer needswith our user-friendly Real-time Panel solution.
Mobile Application
Stay connected on-the-go with our mobileapplication, enabling you to access and manageall communication channels from your mobiledevice with ease and convenience.
QA Reviews
Ensure quality control and improve agentperformance with our comprehensive QAReviews solution, enabling you to track andanalyze customer interactions for actionableinsights.
Knowledge Base
Enhance customer satisfaction with our all-inclusive knowledge base solution. And tailor itto meet the specific needs of your contactcenter.
ADDONS
Essential Add-Ons for Smarter Communication
CRM & Contact History
CRM systems streamline customer interactions by consolidating contact history, enabling personalized communication, and enhancing service efficiency.
3 Months Call Recordings
Store and access call recordings for three months, ensuring compliance and quality assurance. This period can be incrementally extended.
Smart Call Transcription
Smart Call Transcription automatically converts voice calls into text, enabling easier reviews, speaker recognition, and advanced AI analysis for insights.
Daktela Copilot
Daktela Copilot enhances written communication by providing AI-driven tools for rephrasing, summarizing, translating, and generating response templates.
AI Power Pack
AI Power Pack automates ticket categorization, conversation analysis, and operator performance evaluation using AI, streamlining workflows and enhancing efficiency.
Campaign package
The Campaign Package offers bundled communication tools for efficient customer outreach, including smart dialing options and automated call management features.
CRM systems streamline customer interactions by consolidating contact history, enabling personalized communication, and enhancing service efficiency.
3 Months Call Recordings
Store and access call recordings for three months, ensuring compliance and quality assurance. This period can be incrementally extended.
Meet AI colleagues
Chatbot
from €200
/month
Chatbot can handle around 85 % of customer inquiries. The chatbot responds 24/7 and can manage 100 conversations at the same time. Operators will no longer have to respond to repeating inquiries.
The voicebot on the inbound line gets calls from customers around the clock. A campaign voicebot alerts you to upcoming deadlines. Completely handles thousands of contacts per day.
Reply without waiting, assess the content of the email or suggest relevant replies. Thanks to emailbot, you can reduce customer care costs by up to a third.
Includes all AI-mazing features of workforce management like generating optimal shift plans and traffic prediction. Includes 24x7 support.
Admin
FREE
Users who do not have shifts scheduled are free.
Setup
from €300
One-off setup fee. We are available to assist you at every stage of the implementation process. You have our support. Includes training.
Customisation
from €96
/hour
It brings us joy to connect Daktela WFM with your system. Share with your requirements with us and we will be happy to help.
Don’t take our word for it, look what our clients have to say
For over 8 years, we’ve relied on Daktela’s solutions. Every day, more than 1,000 of our agents use it, enabling us to deliver top-notch service to our clients.
Petr Studnička
Conectart
We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.
