Daktela AI Power Pack | Supercharge Your Contact Centre with AI Tools

AI QA Reviews

Objective QA Assessments Powered by AI

Leverage artificial intelligence to streamline QA review processes. This innovation not only permits the analysis of a vast number of interactions but also offers adaptable criteria for examining selected activities, thus heightening precision and impartiality in quality evaluations.

AI Topics

AI-Enhanced Customer Support

Automated analysis of interactions, identification of sentiments, andselection of key phrases facilitate pinpointing specific interaction types.This process offers agents concise summaries, enabling a sharper focuson delivering high-quality customer care.

Delegate routine tasks to robots

Escalation Detection and Mitigation

Real-time sentiment and keyword analysis enables the identification of potentially escalating interactions or negative sentiments, allowing for immediate supervisor notification or redirection to seasoned agents.

Boosting Offerings with Customer Feedback

Harness customer feedback for valuable insights. AI Topics can enlighten development and marketing teams, facilitating the refinement of products and services.

Agent Onboarding and Training

Apply AI QA Reviews for comprehensive interaction evaluations, offering quick training for new agents and continuous learning for current agents.

Process Optimization

Analyze frequent queries to find automation opportunities, improving processes and allowing agents to handle more complex issues.

Customized Marketing Strategies

Utilize in-depth analytics of customer interactions to pinpoint specific needs and preferences, crafting more personalized and effective marketing campaigns.

WHY CHOOSE DAKTELA AI POWER PACK?

Enhance Operational Efficiency

The AI Power Pack empowers your contact center to handle and scrutinize data at an unprecedented scale, significantly boosting overall operational efficiency.

Elevate Service Quality

Leverage precise and unbiased quality evaluations along with comprehensive customer interaction analyses to consistently enhance the services you provide.

Time Savings

By automating routine tasks such as summarizing activities and conducting QA evaluations, your agents can dedicate more time to what truly counts - attending to customer needs.

Customization and Versatility

With the capability to customize AI Topics and AI QA Reviews to meet your unique business requirements, the AI Power Pack ensures optimal utilization of this advanced technology.

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