Voice services

Cloud-based voice services. Strong connectivity.

We provide voice services through secure SIP, thanks to partnerships with established providers.

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Trusted by industry leaders
All the essential features for working productively
Modern voice solution
Voice over IP services deliver a complete, fully digital, secured, and much cheaper solution when compared to existing expensive legacy landlines they replace.
Online billing
Our customers have the option to access our online Webcare billing application if required, which provides them with realtime listing of their calls and payments. It is available via a secure web interface.
Anti-fraud measures
We have a range of multilayer anti-fraud systems in place which are regularly updated. In addition, customers can limit monthly spends online if required.
Number porting
Your current phone numbers can easily be ported-in to our network and if needed, you can port-out your numbers to another operator anytime. All porting fees are regulated by the UK Telecoms regulator (OFCOM).
Simultaneous calls
Our SIP trunks come with an unlimited number of simultaneous voice channels. No extra licenses or charges are needed.
DID or bulk numbers
We can assign you with a regular fixed number (Direct dial) from 60 countries world-wide. In addition, we can also provide local toll-free services of non-geographic numbers for any of the 60 listed countries.

Powerful features that stream

Your Business

24/7 Support
Access round-the-clock support via phone, email, and chat, automatically. Our highly qualified technical support is available in 8 languages.
Native Omnichannel
Engage customers on their preferred channels—phone, email, or social media—while keeping a complete history in one organized thread.
Flexibility and Scalability
Select only the channels you require. As your company grows, Daktela will grow with you and adjust to your evolving needs.
Automate with Artificial Intelligence
Transform brief notes and concepts into exceptional copy effortlessly. Simply choose the desired transformation and allow the AI to complete the task.
Daktela AI
Seamlessly integrate your helpdesk
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Real stories 
from real clients
Find out how our customers have benefited from using Daktela to provide superior customer care.
"Daktela has been helping us with the growth of our customer base and the need to build more efficient communication for over 15 years."
Ludmina Foltýnová
"I feel that our cooperation with Daktela is very professional. I also appreciate the flexibility in integrating our information systems into Daktela's solution."
Ondřej Křivan
"Daktela's flexible solution helped us during COVID, when we smoothly transitioned to home office, ensuring that the customer service line was not affected."
Jaroslav Raboch
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