All the essential features for
working productively
Outshine the competition
Customers who have a great experience will buy again, be loyal, and recommend your business. With advanced communications, you can deliver the service customers expect.
Suppose a specific employee is unavailable when a customer calls. In that case, a ticket can be assigned to the right person, including a note or recording detailing the customer’s requirements.
Automatically access a 360-degree view of your clients' communication history when they contact you. This way, you can tailor every interaction to fit their specific car service needs.
The Daktela Mobile App displays important parts of the Dashboard just like you are used to from the browser version of Daktela.
Ticketing
Work with any of your tickets stored in Daktela or create new ones. The Tickets module lets you send emails, dial calls and add comments to your tickets. The Notifications Centre lets you know about any changes to tickets you own or follow.
CRM at hand
A complete overview of all contacts and accounts is available in the app. You can even edit entries and create new ones or start an activity from contact or account details.
Access round-the-clock support via phone, email, and chat, automatically. Our highly qualified technical support is available in 8 languages.
Native Omnichannel
Engage customers on their preferred channels—phone, email, or social media—while keeping a complete history in one organized thread.
Flexibility and Scalability
Select only the channels you require. As your company grows, Daktela will grow with you and adjust to your evolving needs.
Don’t take our word for it, look what our clients have to say
The 11-member customer service team’s effectiveness is easily measured and optimized with reporting. Before Daktela, multiple softwares were used—now, Daktela replaces them all.
Attila Kőszegi
Leziter
Moving from multiple inherited tools to a unified system has significantly improved our call flow management, making operations more efficient and ensuring greater operational resilience.
Craig Smith
EMED Group
Již více než 8 let se spoléháme na řešení společnosti Daktela. Každý den je používá více než 1 000 našich agentů, což nám umožňuje poskytovat našim klientům špičkové služby.
Petr Studnička
Conectart
Se společností Daktela spolupracujeme již více než 15 let. Díky jejich řešení jsme zefektivnili komunikaci, rozšířili zákaznickou základnu a zlepšili celkovou kvalitu zákaznické podpory.
Jaroslav Raboch
Benefit Plus
A Kifli.hu ügyfélszolgálata havonta 20-30 ezer ügyletet kezel, amelyet a Daktela omnichannel, felhőalapú call center szoftvere tesz zökkenőmentessé, támogatva a cég dinamikus növekedését.
Karakó Éva
Kifli.hu
A Daktela omnichannel megoldás bevezetésére azért volt szükség, hogy egy átfogó ügyfélkezelési rendszer egyszerűsítse a kommunikációt és hatékonyabbá tegye a call center működését.
Peter Minich
Muziker
Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.
Peter Minich
Muziker
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
AI četbot nam je pomogao da smanjimo broj upita za operatere i uštedimo kapacitet jednog radnog mesta – bez složene integracije, prirodno i automatski.
Jan Vepřek
CETIN
Veoma smo zadovoljni Daktelom. Ispunili su naša očekivanja. Dobili smo pouzdanog partnera za upravljanje našom korisničkom podrškom, što će nam pomoći u daljem rastu.
Filip Fürek
Powerlogy
Colaborarea haaus – Daktela a optimizat Customer Care, extins baza de clienți și diversificat canalele de comunicare. Soluțiile tehnice și suportul Daktela România au fost cheia succesului.
Alex Tapu
Haaus.ro
Implementarea Daktela a optimizat comunicarea și gestionarea interacțiunilor, redus timpul de răspuns și crescut satisfacția clienților, consolidând relațiile pe termen lung.
Roxana Popa
Klap
S Daktelou sme veľmi spokojní. Naplnili sa naše očakávania a získali sme spoľahlivého partnera pre manažment našej zákazníckej podpory, čo nám pomôže v ďalšom raste.
Filip Fürek
Powerlogy
Hlavným dôvodom zavedenia omnichannel riešenia Daktela bola potreba efektívneho nástroja na riadenie podpory, ktorý zjednodušuje komunikáciu a zlepšuje výkon kontaktného centra.
Peter Minich
Muziker
Z družbo Daktela smo zelo zadovoljni. Izpolnili so naša pričakovanja in pridobili smo zanesljivega partnerja za upravljanje podpore strankam, ki nam bo pomagal pri nadaljnji rasti.
Filip Fürek
Powerlogy
Naše stranke so prioriteta. Daktela ponuja varno, zanesljivo in stroškovno učinkovito rešitev, ki podpira SMS, WhatsApp in hibridno delo, hkrati pa omogoča enostavno širitev komunikacije.
Daktela unifies phone, email, web chat, SMS, social media, and WhatsApp in one platform. Automotive dealers and OEMs can manage sales inquiries, service appointments, warranty claims, roadside assistance and parts requests all in a single workspace.
Yes. With open APIs and connectors, Daktela integrates with dealer management systems, field service platforms, parts catalogs, warranty and CRM/ERP tools, ensuring agents always have full context and visibility.
AI bots can automatically respond to common requests—service status, part availability, recall notifications, or roadside assistance. Human agents then focus on more complex cases like diagnostics, scheduling, and escalations.
Yes. With desktop and mobile apps, service advisors and field technicians can manage tickets onsite, view vehicle history, update case status, and interact with customers in real time.
Daktela provides dashboards for ticket volumes, SLA performance, channel mix, agent productivity, parts order trends, customer feedback, and backlog analysis. Custom reports can also be created for specific automotive KPIs.
Daktela ensures enterprise-grade security: SSO (OAuth 2.0, Entra ID), role-based access, audit trails, encryption in transit and at rest, and GDPR compliance. This is critical when handling customer, vehicle and warranty data.
You can launch a pilot quickly with core channels such as sales, service and parts. Later, extend with automations, AI, dealer workflows and system integrations. Start with a free 14-day trial or request a demo tailored to automotive operations.
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