Press releases

Daktela Launches Video Campaign Led by Director Špička

Prague, January 28, 2025

How can you streamline chaotic communication, prevent message loss, and improve data security? Daktela, in collaboration with director Vladimír Špička, presents a video campaign showing that even the toughest challenges in customer communication can be solved simply and effectively.

Daktela powered 83 million customer interactions during the Christmas rush

Prague, January 21, 2025

Christmas is often a time of challenges and high pressure for customer service. Daktela durinprocessed a record volume of communications, with email and chat usage growing in 2024. What trends and results came from the christmas peak, and how is AI changing the game in customer support?

The most common mistakes made by e-shops before Christmas

Prague, 18. 12. 2024

The pre-Christmas season places immense pressure on businesses, with a surge in customer inquiries that can challenge the quality of service and overall customer satisfaction. How can AI solutions help companies navigate peak demand seamlessly?

Investment fund Sandberg Capital raises stake in technology company Daktela

Prague, 30.9.2024

Daktela is one of the largest SaaS companies in the Czech Republic, where for the 18th year it has been developing, delivering and fully operating the state-of-the-art Daktela Contact Centre platform for unified customer communication and customer experience management.

Czech company Daktela has sped up the dispatch of British ambulances by 20 percent

Prague, 18. 7. 2024

Daktela has achieved another international success – its solution has significantly improved the efficiency of British ambulance dispatch services.

From chimney sweeps to Notino and PPL: The new CEO outlines Daktela’s future growth

Prague, 25. 3. 2024

Daktela, a leading player in customer support solutions, continues to move forward. In an exclusive interview with Forbes, the company’s new CEO reveals ambitious plans for the future expansion and growth of Daktela.

Artificial intelligence from a Brno startup simplifies communication, with Daktela investing tens of millions

Prague, 31. 10. 2022

A Brno-based startup Coworkers.ai is revolutionizing the world of communication with its artificial intelligence, now receiving strong backing from Daktela.