Daktela, a leading provider of omnichannel customer care solutions, proudly participated in the prestigious Cavell Summit Europe 2025, held in London. The event brought together industry leaders to discuss the future of Customer Experience (CX), Contact Centre as a Service (CCaaS), and Unified Communications as a Service (UCaaS).
Daktela was proud to have Samantha Haylor, Managing Director for the UK & Ireland, take the stage as part of the panel discussion “Where Does CX Fit Into the Broader Business?”. The discussion explored how CX extends far beyond the contact centre, playing a critical role in business success.
"Customer care isn’t just about contact centre agents - it’s about the entire company. High-quality customer service fosters loyalty, drives revenue, and strengthens a company’s competitive advantage," said Samantha Haylor.
The Cavell Summit provided a valuable platform for industry leaders to share insights, network, and explore emerging trends in CX and digital transformation. Jiri Havlicek, CEO of Daktela, also attended, connecting with key decision-makers and discussing the evolving landscape of customer communications.
Daktela extends its gratitude to the Cavell team for hosting a world-class event that continues to shape the future of customer experience.
