IT SERVICES

Establish a Superior Customer Helpdesk

Guarantee swift IT support reactions to every enquiry

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Trusted by industry leaders

All the essential features for working productively

Cutting-Edge Helpdesk

For modern IT companies that provide a broad spectrum of digital solutions, it’s essential to efficiently collect and address all customer enquiries.

About Helpdesk

Speed and Reliability

Daktela instantly processes interactions, including calls, emails, texts, WhatsApp, and social media, linking each one to the customer's prior interactions.

About Omnichannel

Instant Real-Time Data

Reporting needs and expectations vary among individuals. To accommodate this, we offer multiple solutions for managing and visualising your data.

About Reporting

Automate with Artificial Intelligence

Transform brief notes and concepts into exceptional copy effortlessly. Simply choose the desired transformation and allow the AI to complete the task.

Daktela AI

Seamlessly Integrate Your Helpdesk

All Integrations

Real stories from real clients

Find out how our customers have benefited from using Daktela to provide superior customer care.

"Daktela has been helping us with the growth of our customer base and the need to build more efficient communication for over 15 years."

Ludmina Foltýnová

NOTINO

"I feel that our cooperation with Daktela is very professional. I also appreciate the flexibility in integrating our information systems into Daktela's solution."

Ondřej Křivan

Seznam.cz

"Daktela's flexible solution helped us during COVID, when we smoothly transitioned to home office, ensuring that the customer service line was not affected."

Jaroslav Raboch

Benefit Plus

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